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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.4
1,059 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,059 reviews

April 09, 2017

Isaac is the best I was skeptical about getting a car at first but after speaking with Isaac I was ready. He was a great help with choosing the right vehicle for me. Th More

by Allkak2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Houston
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate you taking the time to leave us a great review! I am pleased to hear Isaac did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Be well, Ben Seyden, (312) 881-3470

April 08, 2017

Jimmy Is A Rock Star Jimmy was a complete pleadure to work with, he made sure he stayed in contact with me and he made sure the deal got sealed. I felt his passion and com More

by honda17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Kottler
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your feedback. Congratulations on your purchase! Jimmy is a fantastic employee and I'm thankful for everything he brings to our team. We look forward to serving you again! Be well, Ben Seyden, (312) 881-3470

April 07, 2017

Thanks Jarrett! I came in for service because my 13 Malibu had issues. It would've been costly to fix. Jarrett showed me what I could do to get out of my car. She was More

by M.mason17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Tarchala, Jarrett Fusilier, Manny Moreno
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you so much for your very kind review. I am very pleased to hear your kind words regarding Jarrett. She is dedicated to our customers and is always ready to exceed expectations. If there is anything else we can do for you please feel free to pay us another visit. Take care! Be well, Ben Seyden, (312) 881-3470

April 06, 2017

Wonderful! My experience at Rogers Auto Group was wonderful!!! Ramses listened to my concerns and worked with me to make sure I was comfortable after having a ba More

by Aja Hogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramses Mejias, Nohe Arroyo
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Congratulations on your purchase, Aja! We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Ramses and the team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Be well, Ben Seyden, (312) 881-3470

April 05, 2017

Dealer I thought Bruce was excellent, and help me as good as he could. I was very disappointed in the financing situation. I felt like the finance team was n More

by brian_brock729106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Starks
Apr 12, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Brian, it's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent service and we regret you did not experience that standard during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Ben Seyden, (312) 881-3470

April 05, 2017

Great place to buy a vehicle I just have one thing to say from the sales people to the owner and everybody in between (management) Finance, that did a fantastic job , helping me More

by Laz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Benavides, Ramses Mejias, Peter Pietras, Victor Ordonez, Manny Moreno
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate the kind and sincere comments as well as the recommendations. Congratulations on your purchase! Thank you for letting others know about your experience at Rogers Auto Group. If you ever need anything in the future, please don't hesitate to let us know. Take care! Be well, Ben Seyden, (312) 881-3470

April 03, 2017

Referral customer I recommend my cousin come here and he bought a Tucson from Rogers. We only spent about 4 hours to buy the car. It's good More

by XUHAIQI1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your referral and for recognizing your experience at our store. It is great to know that we were able to provide you and your cousin with a pleasant time purchasing his new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Be well, Ben Seyden, (312) 881-3470

April 03, 2017

Thank you so much Jarret and Rogers auto group. My son and I Love Our New Car! I will refer friends. The heat is warm and the radio is loud . I'm happy More

by gshynia93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Fusilier
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for recognizing your experience at our store. It is great to know that Jarrett was able to provide you and your son with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Be well, Ben Seyden, (312) 881-3470

April 03, 2017

Great experience purchasing my first vehicle! My experience at Rogers Auto Group was great! Everyone was extremely helpful and friendly, and did a nice job answering any questions I had! I would r More

by Jsprings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Fusilier, Nohe Arroyo
Apr 10, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your business and this review. Congratulations on your purchase! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let me know. Be well, Ben Seyden, (312) 881-3470

April 02, 2017

Great Service! The service was GREAT! I purchased the exact vehicle that I came looking for, with all of the features I wanted. All the staff was friendly. My sales More

by MsShay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Duncan
Apr 03, 2017 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks for your perfect review, Shay! Congratulations on your purchase! I’m glad to hear that Neil was friendly, professional and detailed! We strive to provide excellent customer service, and I’m glad that this was the case for you! Please let me know if there's anything else we can do for you. Respectfully, Ben Seyden, (312) 881-3470

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