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Napleton Fiat Schererville

Schererville, IL

5.0
6 Lifetime Reviews Review Dealership

1325 Indianapolis Blvd

Schererville, IL

46375

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6 Reviews of Napleton Fiat Schererville

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June 04, 2019

"Great experience "

- KimR

I was looking for a specific car Roger and Vince went the extra mile and found the car I was looking for The experience from sales to finance to delivery was outstanding. Thank you I am ver happy with my Alfa Romeo Stelvio

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Recommend Dealer
Yes
Employees Worked With
Roger Buss and Vince Fiore
February 11, 2019

"Outstanding - no pressure - Sales and Service"

- Tom T

From the first phone call to the vehicle delivery, the entire staff was extremely knowledgeable on the product features, friendly, responsive, and eager to meet my needs. In fact, they found the exact SUV that I wanted to lease and bought it from another dealer. Not once did they try to convince to give up on any of the SUV I wanted in terms of the exterior color, interior color, or product features. They went out and found it. Napelton is a great place to purchase/lease your next vehicle. I am enjoying my Alfa Romeo Stelvio!

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Recommend Dealer
Yes
Employees Worked With
Roger Buss, Tracy, and Mike were terrific
May 15, 2018

"Dishonest, disorganized with a great lack of Customer Care"

- gtcan2

This would be a 0 star if it were possible. I have been waiting for just under 5 months for parts and for service to be completed. Never received a call back, however, I called them back three weeks ago and they setup an appointment. I arrived there today and was told there may be a per hour diagnostic charge, no loaner car will be provided and that I will still have to wait for parts. I explained to them that I have two years left on my bumper to bumper warranty and that per their own service tech from the original visit back in Nov 2017, all work is under warranty. (I have purchased many cars and have never had issues trying to get warranty service completed.) It is clear that they do not want to service Fiat vehicles in any manner or any form. The Service reps were dishonest and certainly not customer oriented. Note that I called FIAT and they stated that per my descriptions all of the work I needed done would likely be covered under warranty. Thus, its not FIAT, its NAPELTON's horrific service department failing to resolve the issues. Waiting this many months and still not having the service work completed is unacceptable. **Stay clear of these guys, buy from a reputable dealer who will stand by their product. Read other reviews and heed their warnings.

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Recommend Dealer
No
Employees Worked With
Three service writers, two techs, the service manager
December 12, 2017

"Great salesman"

- rita1070

Was undecided on a vehicle until I meet the Vince Fiore our salesman. Was pleasant, patience and very helpful with explaining every detail of the car. Great experience!!!

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Recommend Dealer
Yes
Employees Worked With
Vince Fiore
November 21, 2017

"No part in stock after specifically asking a week before"

- willydontcare

Arranged service appointment a week prior. After 3.5 hours because they were shorthanded, I was informed that they don't have the part in stock. I specifically called a week before to verify that all parts required for the repair which was already diagnosed previously were in stock. Napletons solution was pay for the part now come back in a week and for my inconvenience I can have a loaner while being repaired. Very disappointed. Spend your money elsewhere.

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Recommend Dealer
No
Employees Worked With
Lance
September 21, 2017

"I got exactly what I wanted!"

- spider girl

After several months of waiting on a special order car, the new sales manager, Roger and Vince, my favorite sales person, worked a miracle and found the perfect car for me and expedited it's delivery.

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Recommend Dealer
Yes
Employees Worked With
Vince Fiore is the best!!
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