Napleton Ford Columbus - Service Center

Everything that was supposed to get done was done and in the time Erin said it would get done. Thank you Erin for getting everything done the time Erin said it would get done. Thank you Erin for getting everything done More

Very easy to schedule appointments. Check in and breeze. Problem fixed quickly. Always leave feeling valued. Check in and breeze. Problem fixed quickly. Always leave feeling valued. More

Very attentive to the customer needs. Also, the waiting area is very customer friendly and inviting. Also, the waiting area is very customer friendly and inviting. More

The service department was very helpful and impressive. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. More

Everyone was very courteous. I was greeted with a smile and the work was finished promptly. I was greeted with a smile and the work was finished promptly. More

Very good Love the pick up and car delivery service! Best thing ever to do. Best thing ever to do. More

I was brought in on time for my scheduled appointment. Very friendly staff. Explained throughly an issue I thought I was having. Very friendly staff. Explained throughly an issue I thought I was having. More

Our local Ford dealer couldn’t get our Escape in until next week Thursday—Napleton had us an appointment the next day. The Service Dept. was very nice. We picked up our Escape yesterday—all is perfect. Ou next week Thursday—Napleton had us an appointment the next day. The Service Dept. was very nice. We picked up our Escape yesterday—all is perfect. Our hard starting after fueling is gone and the tech found other regular service we needed to have done on our Escape. Even though it was costly for all maintenance—considering we have owned this 2016 Escape for about 4 years—other than tires and front brakes—we have had no issues until the hard to start after fueling. We are very happy with Columbus Napleton Ford for their getting us in quick and doing all our service needs. Even though Napleton Ford Columbus is a town away—we are considering this Ford dealer as our go to car service needs for both our Ford Escapes. More

Work was completed while I waited was kept up with the progress was asked if I wanted new filters progress was asked if I wanted new filters More

Erin was very friendly and welcoming for 7:00 in the morning. She was very prompt getting me when my vehicle was done morning. She was very prompt getting me when my vehicle was done More