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Napleton Ford Columbus - Service Center
Columbus, WI
83 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
83 Reviews of Napleton Ford Columbus - Service Center
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September 06, 2025
Erin was my service writer and she does a terrific job of helping the guests that come in through the service lane. She listens and is helpful and will let you know what is going on. of helping the guests that come in through the service lane. She listens and is helpful and will let you know what is going on. More
by crunch24
Employees Worked With
September 05, 2025
Very customer oriented and service with a smile. Prices are reasonable and the work is done promptly. Prices are reasonable and the work is done promptly. More
by rselvaag
Employees Worked With
August 27, 2025
Poor communication. I had to initiate every phone call interaction with them regarding work on my vehicle even to find out that the work was going to be delayed a full w I had to initiate every phone call interaction with them regarding work on my vehicle even to find out that the work was going to be delayed a full work day from scheduled appointment. More
by Alice
Employees Worked With
David
August 22, 2025
Erin was great, the tech did a great job. The whole experience was very good The whole experience was very good More
by Carl.benck60
Employees Worked With
August 21, 2025
The “loaner” program of 75 miles per day & . 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dea 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dealership & they waived a similar policy and were great to deal with & listened to the customer. NOT Napleton, I spoke to the Service Manager and shared my concern, I was answered with “I can look into it but nothing will likely change” I was never contacted by the manager again. I will not return to a Napleton facility or ever recommend one, very poor customer support/care More
by Brian
Employees Worked With
David
August 17, 2025
Very helpful and friendly at the service desk with Erin. Very convenient with the pick-up and return after service. Very convenient with the pick-up and return after service. More
by joekeip59
August 13, 2025
I had great service from my oil change to diagnosing my oil leak Great communication oil leak Great communication More
by Mimi
Employees Worked With
August 06, 2025
Fast and friendly service, and allowed me to drip off my car and pick it up near closing time which with my schedule is great car and pick it up near closing time which with my schedule is great More
by Jokester23
August 05, 2025
Thorough and efficient. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. More
by Pawlischchessie
