Napleton Ford in Libertyville

We bought ourselves a new Ford Fusion. Our salesman, Rich was not pushy. He worked with us regarding what we wanted for our trade-in. was not pushy. He worked with us regarding what we wanted for our trade-in. More

Brought 2002 Ford Taurus to my mechanic, he said fuel pump was the problem, approx $800 repair. Fuel pump was covered under extended warrenty so I took car to Napleton. I told Napleton my mechanics info, pump was the problem, approx $800 repair. Fuel pump was covered under extended warrenty so I took car to Napleton. I told Napleton my mechanics info, I even gave them a print out with info my mechanic had given me to take. Napleton did their own diagnosis and came back with "not sure of the problem" and wanted to make repairs ($1,100) based on their diagnosis, problem is repairs they wanted to make were not under warranty, the fuel pump was. I called My mechanic from Napleton, he had diagnosed the problem and said he was 99.9% sure the problem was with the fuel pump, not what Napleton wanted to do. Napleton would not listen to him. I returned my car to my mechanic, he replaced the fuel pump, everything worked great. Napleton would have charged me $1,100 to be wrong. As it is I had to pay $800 to my mechanic for a repair which was covered under warranty. I had even told Napleton to replace the fuel pump, if my mechanic was wrong I'd pay for the work. NO, they had to go with what their tech said. It cost me $800 which it should not have. I was very encouraged when I bought the car, I will never used Napleton again after. A very disappointing outcome. Bottom line = Napleton service is terrible, I strongly recommend going elsewhere. More

These guys are rip offs. They are all a bunch of lazy old men who are xxxxx. They promise things and then when you need it done they say they don't know whats wrong with your vehicle. The manager, Stev old men who are xxxxx. They promise things and then when you need it done they say they don't know whats wrong with your vehicle. The manager, Steve, is a complete dick. Do not go to this dealer, way over priced and you will have a bad experience. I bought a used car that had a warranty, sure enough I have been back there 5 times because they don't know what the problem is. I took it to a shop and had it diagnosed and then told them the problem, but since they didn't "agree" they didnt fix it like promised. Total RIP OFF, STAY AWAY. More

I had an excellent experience with their service department. I brought my vehicle in for a recall and I was expecting the headache of having to drop my car off, find a ride, hope it was finished in department. I brought my vehicle in for a recall and I was expecting the headache of having to drop my car off, find a ride, hope it was finished in one day, etc. Instead, Mark told me it was a 1/2 hour repair, and I could wait while it was completed. He then informed me of a second recall of which I was unaware, and said he might have to order that part. However, in less than an hour, BOTH recall repairs were finished and I was on my way. When I walked out to my car, they had washed it as well. I was impressed by this because since I came in for a recall, I was a non-paying customer. They went above and beyond my expectations, and I will go back to them for future service/repair needs. Dave M. Libertyville More

Beware...service costs are in left field! To replace transmission on my salesmen Ford Escape Napleton quoted us $3500. When Napleton was told another nearby Ford dealer would do it for $2900 they lower transmission on my salesmen Ford Escape Napleton quoted us $3500. When Napleton was told another nearby Ford dealer would do it for $2900 they lowered price to $3000. Three weeks later my Ford Expedition needed a new fuel pump & filter and Napleton quoted me $1150 for parts and labor. Based on my friends recent experience with Napleton, I called another local Ford dealership and got a quote of $745.00 for parts and labor. I was so pissed that they were taking advantage of me I paid Napleton the $119.00 they wanted for diagnosing the fuel pump problem and had the car fixed down the street for $686.00. The $805.00 I spent was still $345.00 less than what I would have spent at Napleton. My company has a fleet of Ford cars and trucks and in the future we will not be using Napleton for any of our service. Bottom line is that the service advisor was very freindly but the prcing structure for service set by management is criminal. More

When my grandma went there wally was very helpful and made it very comfortable for my grandma in choosing a new vehicle. It has been hard for her since my grandpa passed away. made it very comfortable for my grandma in choosing a new vehicle. It has been hard for her since my grandpa passed away. More

In trying to convince us that they could get the car we wanted via a dealer trade, they generated an order screen for the exact car we wanted, printed the screen order out, did not submit the order, and th wanted via a dealer trade, they generated an order screen for the exact car we wanted, printed the screen order out, did not submit the order, and then presented the order printout as an inventory search result showing the exact car we wanted was available in the area! But of course, they could only call the dealer to confirm availability if we gave them a $1,000 deposit...<br><br>WOW! More