Napleton Ford of Oak Lawn

Terrible: service for a battery, purge valve and a recall took seven days. This caused me a weeks work. I called service numerous times with no reply. I had to go into the dealership to find out about my veh took seven days. This caused me a weeks work. I called service numerous times with no reply. I had to go into the dealership to find out about my vehicle. I will never use Hawk Ford for my 2015 Ford Edge. The service dept is TERRIBLE. More

Great service, excellent communication. Rich made sure I understand where we were at in the process and checked in regularly. understand where we were at in the process and checked in regularly. More

Great service. Pete was able to get me in quickly. And helped me understand future maintenance needs. helped me understand future maintenance needs. More

Nice people to take your car to. Very helpful, have the knowledge, good customer services. knowledge, good customer services. More

Good service friendly staff nice place to work clean Environmental and place to work Number One team in Chicago Environmental and place to work Number One team in Chicago More

I was very happy and pleased with the work done on my car, it runs well and the body work looks great. car, it runs well and the body work looks great. More

Follow up and customer service is lacking. It was difficult scheduling service, difficult getting my questions answered, difficult getting phone call returned. Very disappointed with service difficult scheduling service, difficult getting my questions answered, difficult getting phone call returned. Very disappointed with service More

Service was great made an appointment they took me on time they were concerned about the needs I had to take care of and they took care of it. time they were concerned about the needs I had to take care of and they took care of it. More

The staff is very friendly and professional. The work was completed in a very timely fashion. completed in a very timely fashion. More

They are very friendly n treat you kindly with respect. They take time to show you around n show you any car you want to look at.They answer all your questions. They take time to show you around n show you any car you want to look at.They answer all your questions. More