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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,088 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 06, 2021
My last scheduled service, I was in and out within 20 minutes. I am very satisfied with Ford. Normally I used to wait about two hours. minutes. I am very satisfied with Ford. Normally I used to wait about two hours. More
by kblanco86
Verified CustomerEmployees Worked With
Pete Abramowicz, Amber Straubing
January 04, 2021
I was dissatisfied with the level of service. It truly defeats the purpose to make an appointment and still takes four fours to complete work. defeats the purpose to make an appointment and still takes four fours to complete work. More
by TUNISACARTER
Employees Worked With
LaQuita Childress
January 04, 2021
Usually get my oil done here for around $80 (full synthetic oil change on a 2018 focus RS LE) this time I’m told it was $140 and when I asked why they told me essentially just because it was with no synthetic oil change on a 2018 focus RS LE) this time I’m told it was $140 and when I asked why they told me essentially just because it was with no explanation as to why. When I got my receipt I saw it was charged as parts and service and not an oil change as usual on my past receipts. Some other minor notes were every single mirror and seat position was changed, no sticker for new oil change, and radio was factory reset to default to get around the valet mode I turned on leading me to believe a quick joy ride was had in a car I spent $40k on so not too happy on that. Usually have good service here don’t know what changed. More
by Falsey
Employees Worked With
Jared Mitchell
January 03, 2021
Fay was super helpful, straightforward. Very friendly and knowledgeable and we spent about two hours there start to finish which isn’t bad. Would definitely recommend knowledgeable and we spent about two hours there start to finish which isn’t bad. Would definitely recommend More
by Kauwell
Employees Worked With
Kenyanna Johnson, Fay Hussein
January 02, 2021
Follow up from my first review regarding issues that I had about service from Hawk Ford. After speaking with Jaime at Hawk Ford I was able to express the issues I had about the service I received during t had about service from Hawk Ford. After speaking with Jaime at Hawk Ford I was able to express the issues I had about the service I received during the time they worked on my Fusion. He took the time to hear me out and resolved the issues on the same call. I appreciate the way he handled the situation and followed up to let me know he took care of the cost on the portion of the issue I had about the service and let me know that my car was ready. Great way to take care of the customer. More
by JAVY16GONZALEZ
Employees Worked With
James Benck
January 02, 2021
Quick lanes... fast honest and very nice.. couldn’t take me as a walk in on Tuesday 12-29. st 12:30... told me to come back at 5;00 and took the car and did what needed to be done. Thank you ☺️ me as a walk in on Tuesday 12-29. st 12:30... told me to come back at 5;00 and took the car and did what needed to be done. Thank you ☺️ More
by JFAHEY9383@wowway.com
Employees Worked With
Quick lanes
January 01, 2021
Everyone was helpful in the process of buying my first car. Lots of choices on the lot and nice people to work with. Did not feel super pressured and it made purchasing more comfortable. car. Lots of choices on the lot and nice people to work with. Did not feel super pressured and it made purchasing more comfortable. More
by SJSSTOCKMAN21
Employees Worked With
Nick Shaqra, Jimmy Segura
January 01, 2021
Paul was very friendly, knowledgeable as to all my questions regarding my Explorer recall. Assured me that if work was not required that I should be in and out. I was out in less than 45 minutes. questions regarding my Explorer recall. Assured me that if work was not required that I should be in and out. I was out in less than 45 minutes. More
by dnunez624
Employees Worked With
Paul
January 01, 2021
The work performed was great. It was very timey and thorough. The people I dealt with were friendly and courteous. Unfortunately I received a quote for a repair the was astronomical and ridiculous. thorough. The people I dealt with were friendly and courteous. Unfortunately I received a quote for a repair the was astronomical and ridiculous. More
by AKOEPKE0320
Employees Worked With
Pete Abramowicz
