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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.7
3,053 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,053 reviews

November 06, 2020

I am always happy with the service at Hawk Ford. Their work is complete and always very well done. Questions are answered completely They are always very professional. More

by TEACHMTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaQuita Childress
Nov 06, 2020 -

Napleton Ford of Oak Lawn responded

Thanks for sharing your thoughts about your experience with Hawk Ford of Oak Lawn. We appreciate your business and hope to see you again soon! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 06, 2020

Very pleasant to talk and work with. Answered all questions. Did not rush or pressured me thank u for that — I will come back again and let friends know More

by rdanielewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Ristich, Malik Namernah
Nov 07, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! James Benck, Service Director jbenck@hawkauto.com, 708-599-6000

November 04, 2020

My experience started not so good, but at the end of the day Jaime Benck. I was a satisfied customer. Jamie heard my concerns and I left a satisfied customer More

by Yolsnda Ferguson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck
Nov 04, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for the kind words for Jamie in our service department! We are thrilled that he was able to turn your experience around. please don't hesitate to let us know if we can be of further assistance. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 04, 2020

I was able to schedule an appointment the day before. Fast courteous service I was in and out in less then an hour. I will definitely return More

by Javgodina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
Nov 04, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 03, 2020

Got in and out fast, always like Hawk for service. I always recommend Hawk for to everyone I talk to about auto service and satisfaction. More

by Geo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Venditti, Jared Mitchell
Nov 04, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for choosing Hawk Ford of Oak Lawn. We are glad we were able to get you in and out so quickly. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 03, 2020

Unlike my previous experience, I received excellent customer service this time around. I guess your experienced is based on who helps you - good luck I guess! More

by YAIRADAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
Nov 04, 2020 -

Napleton Ford of Oak Lawn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hawk Ford of Oak Lawn. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 03, 2020

The service was quick and polite as always I take my car care needs to where I bought my vehicle. As I always that’s I Choi’s eHawk More

by ONESS83
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
Nov 04, 2020 -

Napleton Ford of Oak Lawn responded

Thank you so much for your excellent review! We appreciate your continued patronage to Hawk Ford of Oak Lawn. Please don't hesitate to reach out if you need anything else. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 02, 2020

excellent service recommend always. Amber is amazing!! Made sure that my experience went smoothly. Explained what items were needed after inspection, I was not waiting long at all to have vehic More

by lelitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
Nov 02, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Amber, and our team, and we look forward to working with you again. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 02, 2020

Made the appt. For Saturday cause the place I normally go to has no Saturday appt. My new regular service center will be Hawk Ford Oaklawn sorry Mc Carthy More

by deputydogtheman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck, LaQuita Childress, Richard Pitlock, Pete Abramowicz, Amber Straubing, Jared Mitchell
Nov 02, 2020 -

Napleton Ford of Oak Lawn responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Hawk Ford of Oak Lawn! We are thrilled to have gained you as a customer. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

November 02, 2020

I had positive experience with Mr. Jame Benck. He exhibited professionalism that was second to none. Continue serving with integrity and great customer support. Thank you. More

by S. Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck, Jared Mitchell
Nov 02, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your thoughts on working with James. We're glad to hear that he delivered such a great experience! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

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