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Napleton Ford of Oak Lawn

Oak Lawn, IL

3.7
3,053 Reviews

6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,053 reviews

October 27, 2020

Great service, I would highly recommend the hawk Ford quick lane to family and friends. They were very knowledgeable, fast and helpful with my vehicle. More

by Seneca Coley
Recommend Dealer
Yes
Employees Worked With
Amber Straubing, Jared Mitchell
Oct 27, 2020 -

Napleton Ford of Oak Lawn responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Hawk Ford of Oak Lawn! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 27, 2020

Everything was very easy and convenient! First off, the service department is open until 9pm. I scheduled an appointment and was able to drop off my car the night before which was easier for me. The next m More

by Jesse.lopez230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaQuita Childress, Richard Pitlock
Oct 27, 2020 -

Napleton Ford of Oak Lawn responded

Thank you, Jesse, for taking the time to share your thoughts on working with LaQuita and the rest of our team. We're glad to hear we delivered such a great experience! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 27, 2020

Good service for my van and very special feeling of family. I love Hawk ford and bought all my vehicles from them. They are the best in the world! Thanks again for the good service! More

by nedjames227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck, LaQuita Childress, Richard Pitlock, Pete Abramowicz, Amber Straubing, Jared Mitchell
Oct 27, 2020 -

Napleton Ford of Oak Lawn responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 26, 2020

I am very pleased with the work completed on my Ford Escape on 10/19/20 Paul was my service representative. He is very concerned about the customer and making sure I was very satisfied. Thank you Paul! More

by POBRUCE53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Stassin
Oct 26, 2020 -

Napleton Ford of Oak Lawn responded

Hello, We appreciate your business, and Paul and our service team look forward to serving you again soon! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 26, 2020

My vehicle was repaired the same day and returned clean with a complimentary car wash. Eva and Paul very friendly and helpful and also Ray who fixed my heating issue. More

by Nancy Born
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva Paul and Ray
Oct 26, 2020 -

Napleton Ford of Oak Lawn responded

Nancy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with Eva, Paul, and our team, and we look forward to working with you again. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 24, 2020

Everyone took patience with me explained everything to the fullest walked with me talk with me and I had a great time I especially like sitting in different cars More

by ANGIEWINDREY5525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hopkins, Nick Ristich, Mitchell Maryfield
Oct 24, 2020 -

Napleton Ford of Oak Lawn responded

Thank you so much for your excellent review, Angie! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Don Boros, GSM, carguy51070@yahoo.com, 708-233-7937

October 23, 2020

This service agent was very thorough, prompt and helpful.I would recommend others to Hawk Ford Service Department seem like a new team was put in place. More

by thmsdvs603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck, LaQuita Childress, Richard Pitlock, Pete Abramowicz, Amber Straubing, Jared Mitchell
Oct 24, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for choosing Hawk Ford of Oak Lawn, your feedback and rating mean a lot to us. It's great to hear our team was prompt, helpful and thorough. We hope to see you again! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 22, 2020

LC was very helpful and went out of her way to help me when I actually showed up a day earlier than my appointment was scheduled. More

by CHISMITTY50
Recommend Dealer
Yes
Employees Worked With
LaQuita Childress
Oct 24, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your business, and this review. We're happy to hear LC was able to serve you, and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 22, 2020

My truck was brand new I took it in they fix the problem right away good calm collective people dealing with the problem they did a very good job More

by Nagezcomcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Benck, LaQuita Childress, Richard Pitlock, Pete Abramowicz, Amber Straubing, Jared Mitchell
Oct 24, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your five-star experience here at Hawk Ford of Oak Lawn. James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

October 21, 2020

The service staff Richard was very nice. He communicated with me about everything that was happening with my car. Then went the extra mile when my car wouldn't start to get it going for me. I will be using More

by STACY Anaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
Oct 21, 2020 -

Napleton Ford of Oak Lawn responded

Stacy, Thank you so much for your kind words regarding your recent service. We are pleased to hear about your positive experience working with Richard. We appreciate you taking the time to leave us this wonderful feedback! James Benck, Service Director, jbenck@hawkauto.com, 708-599-6000

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