Napleton Ford of Oak Lawn

I have been coming here since 2004, and I will never return. Very dishonest - I am extremely disappointed with the service department. My father has also been a long-time customer, and he will not be b return. Very dishonest - I am extremely disappointed with the service department. My father has also been a long-time customer, and he will not be back either. More

I have been a Customer for more than 15 yrs and all if my Vehicles were purchased at Hawk Ford. The experience has always been professional, courteous, and caring. Vehicles were purchased at Hawk Ford. The experience has always been professional, courteous, and caring. More

Counter person not wearing mask over nose. Quoted rear brake pads at $375 had them done for $200 at quick stop! The work was done on time. brake pads at $375 had them done for $200 at quick stop! The work was done on time. More

Service was prompt and service tech very professional! Very pleased! Wait time was reasonably short. Appointment time was easy to obtain. Vehicle taken in as soon as I arrived. Very pleased! Wait time was reasonably short. Appointment time was easy to obtain. Vehicle taken in as soon as I arrived. More

I've already done this! I found the service very good, especially the rep named Amber - she was the ideal customer service rep. I expect to be back next year and hope to get her again. especially the rep named Amber - she was the ideal customer service rep. I expect to be back next year and hope to get her again. More

Friendly , fast, and efficient, courtious. The staff was so nice I would recommend others to this facility in a heartbeat. Best service ever. Nice and clean so nice I would recommend others to this facility in a heartbeat. Best service ever. Nice and clean More

I missed the hot drinks. I am happy you have two waiting rooms for social distance. I thought an early appointment would have less people but that didn’t happen. rooms for social distance. I thought an early appointment would have less people but that didn’t happen. More

Hawk Ford is the dealership i choose to have my car service there, my service visit this time i was not kept adviced of what was happening to my car. I asked to speak with the manager who updated me. T service there, my service visit this time i was not kept adviced of what was happening to my car. I asked to speak with the manager who updated me. Thank you . Jaime Benck More

Very professional! Very good experience! The repair was timely and I was communicated to throughout the process. My next purchase will definitely be made at this dealership! timely and I was communicated to throughout the process. My next purchase will definitely be made at this dealership! More

Salesman was great! Very knowledgeable and professional. He made the process extremely easy and straightforward. I go to this dealership because of him. I do not use this dealership for service because t He made the process extremely easy and straightforward. I go to this dealership because of him. I do not use this dealership for service because their service is abysmal in every way!!! Since the Hawkinson family sold the dealership it has seriously suffered. If my salesman leaves or retires, I will shop elsewhere. More