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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.7
3,754 Reviews
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6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,754 reviews

February 23, 2021

Always top notch service. Whether you have an appointment or are just running through the quick lane you are in good hands. The service advisors keep you informed. More

by superspoon23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
February 23, 2021

I am so happy with service. Very professional and very happy .! Excellent customer service.?didn’t have wait long. Good conversation with another customer. Was afraid to go because of covid. No worries More

by Jmejia52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
February 23, 2021

My last contact was with Alma, who was professional and polite. My salesperson, Karen B., was also wonderful and she went above and beyond for me. More

by Maureenjoan8587@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Boll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Straubing
February 23, 2021

Very professional and prompt Service. The pricing is reasonable and you can ask the personal about any of the provided services. Most of the time this Dealership runs Great discounts and gives Reward Po More

by ANTDIP53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
February 22, 2021

Service is always excellent laquita was awesome with the service found out what was under warranty and what wasn’t and why showed the price quickly and got me the loaner car quickly thanks More

by CORTEZ.JOHNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaQuita Childress, Amber Straubing
February 22, 2021

Service repairs was prompt and service employee LaQuinta was outstanding. My service experience at Hawk Ford was extremely pleasant and I would always recommend Hawk Ford to other Ford owners. More

by RCARR31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaQuita Childress
February 22, 2021

Excellent service very knowledgeable of parts and labor saved me a few bucks on a part they was able to save and they let me know it was a nail in my tire More

by James Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
February 20, 2021

Great Communication ProfessionalismFast Service Rich Great Communication Professionalism Fast Service Rich was excellent all around in helping us with our problem. Said 2 hours took only 30 minutes. More

by rayiadismail
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Pitlock
February 20, 2021

They got me right end ,checkout the problem ,work on It ,found out what was wrong the they took the right steps ,and they fix the problem More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaQuita Childress
February 19, 2021

I came to get my Ford Edge fixed part had to be ordered. A richard helped me. Part was ordered I never received a call that part was in. I called parts department 8 days later it was there. Never received a More

by suekora777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Pitlock
Feb 19, 2021 -

Napleton Ford of Oak Lawn responded

Hello, My apologies about you not being contacted in a prompt manner when the parts arrived. Please contact me when you have a moment so that I can investigate what happened. We are always looking to improve on customer satisfaction. Jaime - Hawk Ford Service Director 708-233-8031

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