Napleton Ford of Oak Lawn

Everybody I worked with was very pleasant. It was a very nice experience buying my vehicle I have bought many vehicles from Ford and I always use. Nick Shaqra. I have been following him from dealership nice experience buying my vehicle I have bought many vehicles from Ford and I always use. Nick Shaqra. I have been following him from dealership to dealership he sold me my first mustang in 2004 and this is got to be like at least seven vehicle that I bought from him Omar Noah has been very accommodating and nice to work with. I will continue to refer people to this dealership and I will continue to purchase my cars from them. More

I’ve had excellent service in the past. I had recently had my alignment done through Hawk Ford and then someone rearended me. I wanted to bring to Hawk for body repairs since I’ve had such great service had my alignment done through Hawk Ford and then someone rearended me. I wanted to bring to Hawk for body repairs since I’ve had such great service in the past. insurance would not cover getting alignment again. They stated that it should be under warranty through Hawk. I went back and forth with both the insurance and Hawk and my alignment is off, I had just had it done. I’m disappointed that Hawk didn’t cover it since it was just recently done and the collision was minor defined by your standards. You’ve lost my business now. More

Sales experience better than Service Dept experience. Overall experience good. Service area needs to really listen to the customers concerns. My last car returned for same reason without resolution. Overall experience good. Service area needs to really listen to the customers concerns. My last car returned for same reason without resolution. More

This was our second purchased at this location and the only reason we came back because the sale associate Nickolas Ristich gave us the best customer service patience,understanding, and respect. Great exp only reason we came back because the sale associate Nickolas Ristich gave us the best customer service patience,understanding, and respect. Great experience. But with the finance department bad customer service they act like if you are asking for something free, you ask them a question and they respond with attitude . Unfortunately i don't know their names but it is 3 of them but 1 young guy was very friendly. And the management department Eddie Rodriguez was extremely rude with my first purchased. If it wasn't for Mr.Ristich the salesperson we would of have left instantly. More

Great Job Hawk Ford always does a great job when dealing with customers shopping for a new car. Great prices. I have bought from them in the past and I will g Hawk Ford always does a great job when dealing with customers shopping for a new car. Great prices. I have bought from them in the past and I will go to then first next time. More

I am so pleased with service I received from Paul on Thursday. He was working by himself and was still courteous and very professional. I am so thankful to him. my experience was exceptional . Thanks P Thursday. He was working by himself and was still courteous and very professional. I am so thankful to him. my experience was exceptional . Thanks Paul More

Terrible experience. Had my car for a month and a half. Poor communication about what was happening with my car. My car wasn’t liable in my accident yet it’s going to cost me almost $400 because I had to k Poor communication about what was happening with my car. My car wasn’t liable in my accident yet it’s going to cost me almost $400 because I had to keep a rental car this amount of time which is over what insurances cover. Service took an hour to find my car when I finally came to pick up my car, must have forgotten I was there. I don’t know what’s going on at this place but I’ve paid a lot of money in two car accidents to them and they treated me like garbage. I won’t be coming back and I’ll make sure this experience gets heard by everyone. I was also thinking of buying a ford car not going to happen after this one. More

one of the most knowledgeable places to go sales service one of the most knowledgeable places to go sales service all around knowledgeable I would take my car there for all my services trade ins and everyth one of the most knowledgeable places to go sales service all around knowledgeable I would take my car there for all my services trade ins and everything you can think of very great place to go More

Same day service Incredible, the wait wasn’t terribly long considering my request was last minute. Friendly and professional staff. I would recommend Hawk to anybody long considering my request was last minute. Friendly and professional staff. I would recommend Hawk to anybody More