Napleton Ford of Oak Lawn

4.5 hours to complete service I was told would take about an hour. Then when I went to pick up my car it took more than 20minutes waiting outside for them to bring the car out. I had to go back in twice to an hour. Then when I went to pick up my car it took more than 20minutes waiting outside for them to bring the car out. I had to go back in twice to inquire about what was taking so long to get my car. More

Went into Hawk Ford to have A factory recall fixed. While I was there I started looking at aN Edge in the show room. I really wasn’t in the market for a new car, but the deal I got from the sales staff, prov I was there I started looking at aN Edge in the show room. I really wasn’t in the market for a new car, but the deal I got from the sales staff, proved to be awesome. Nick and Ramy Worked with me to get me the best deal possible. Would recommend Hawk Ford to anyone! More

Great service but It always takes over an hour even with appointment. The coffee and tea is also a plus. A few more parking spots wouldn't hurt either. appointment. The coffee and tea is also a plus. A few more parking spots wouldn't hurt either. More

Nick and Joe were extremely friendly and helpful during the process of buying my Ford Fusion. I’ll be back, and I’ll send all of my friends and family! the process of buying my Ford Fusion. I’ll be back, and I’ll send all of my friends and family! More

I’m always pleased with the service I receive at Hawk Ford. This time didn’t disappoint. Brought my car in for a recall. Eva was my service provider. She was very friendly and professional. She kept me i Ford. This time didn’t disappoint. Brought my car in for a recall. Eva was my service provider. She was very friendly and professional. She kept me informed on the status of my vehicle while I waited. My car was finished much quicker than I anticipated. More

Large selection of vehicles. My experience if Im.honest is mixed. I thought my sales person Mike Hopkins is a good guy. Just wasnt able to deliver interest rates as hoped so my car note is a bit high. Then is mixed. I thought my sales person Mike Hopkins is a good guy. Just wasnt able to deliver interest rates as hoped so my car note is a bit high. Then I returned for an issue with my radio. The issue was pushed to January looking to comp the service as good will through the dealership for customer loyalty , was declined based on a Ford rating system. Service repair running $800-900 put of my pocket. Dealership suggestion is to spend even MOREmoney on an extended warranty. When I declined that suggestion. Now I must pay for the repair. 5-7 days later miraculously the radio issue was fixed. Makes me believe it was a satellite reset issue initially that this dealership wanted me to pay $800-$900 to repair. Just makes you wonder. Thank you Hawk Ford for the savings. However makes you wonder. More

I have been a customer of Hawk Ford since 2010 and the staff and service is worth the time spent at the dealership. The experience of each visit has been satisfying. staff and service is worth the time spent at the dealership. The experience of each visit has been satisfying. More

Great service waiting room and accommodations. They were able to finish work within a reasonable time and when an update was requested they responded. They also addressed other concerns of mine with the hel able to finish work within a reasonable time and when an update was requested they responded. They also addressed other concerns of mine with the help of the parts dept. More

Reconnect my Ford Pass & fix DVD audio Received great help from Anthony Martinez on a few hiccups I was having with my 2018 Explore, always an amazing experience with his help in fixing my Received great help from Anthony Martinez on a few hiccups I was having with my 2018 Explore, always an amazing experience with his help in fixing my problem. When he couldn’t figure it out he helped me to get it fixed through service and now my Explore is bad to itself. One of the great features I Love was the capability to lock, unlock or start my Ford with my phone and it was not able to connect, they recalibrated my Ford Pass. The audio an DVD was fixed as well. More

They will walk the extra mile for you I am truly thankful to Hawk Ford because of their commitment to your satisfaction. They went the extra mile to find and eliminate an unknown noise com I am truly thankful to Hawk Ford because of their commitment to your satisfaction. They went the extra mile to find and eliminate an unknown noise coming from the front panel of my car. I am truly impressed and satisfied with their service. More