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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.7
3,910 Reviews
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6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,910 reviews

December 20, 2019

Exceeded expectations The service department staff was friendly and courteous. I intended to wait by going to the nearby mall and was offered a ride, which I did not expect More

by Cindy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eva in the service department. I don't know her last name.
December 20, 2019

Very happy with the service dept Very helpful with my fleet vehicle. I had my brakes done the same day as I called as I needed it for work the next day. More

by mgannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ava in Service Dept and a guy who I did not get his name. He did all the paperwork and then Ava took it from there
December 19, 2019

Good Support Very helpful and accomodating. Car was clean and fueled up. Yaz took the time to explain many of the vehicles features and was patient in listening More

by willmuney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaz Rabah
December 19, 2019

Great service as usual’ I had my car serviced here with the works package. I always love the customer service here, I moved closer to oak lawn a couple years ago and I’ve bee More

by Nwrightsell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hopkins
December 19, 2019

Excellent customer service I was very please with the outcome of my visit. I will definitely continue to go to hawk ford for service. Great great great great More

by janel ector
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Werges
December 17, 2019

Great job! Love coming here for car service. Everyone is very nice and your vehicle is done in a timely fashion! waiting area is nice and has free coffee/drinks More

by SALAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Martinez
December 17, 2019

Service Manager I had a question which was unrelated to the service I was scheduled for. The service manager (Eva) was unconcerned and dismissive. Poor customer serv More

by kenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eva
Dec 24, 2019 -

Napleton Ford of Oak Lawn responded

Thank you for bringing this to our attention. Our goal is to provide first class service to all our customers, and we are sorry to hear you did not received that. This has been forward to management to address this situation. If you have any further questions or concerns please give us a call at 708-599-6000.

December 16, 2019

Service review Very nice, efficient and great service. I was late and everyone was very nice and did not seem upset that I was late. Good place to get your vehicle More

by MN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am sorry I do not remember the gentleman’s name.
December 16, 2019

The Quick Lane here is awesome! Always awesome service. They are very efficient in what they do.. I Highly Recommend there Service center. They are very professional and have treated More

by COGICDRUMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick lane side
December 16, 2019

Fast reliable service My service rep Kathy Buckle was very hands on and stayed in touch about the status of my vehicle and any repairs it may need immediately or could wait More

by angelica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Boros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Buckle
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