Napleton Ford of Oak Lawn

Very efficient. Took the time to explain what services needed to be done and why. Great team work. Hawk Ford listened and provided great service. You Hawk!!! needed to be done and why. Great team work. Hawk Ford listened and provided great service. You Hawk!!! More

Nick the sales man was the best I ever had he helped me and my son get a beautiful car and I would recommend everyone to nick brian guy thanks hawk ford and my son get a beautiful car and I would recommend everyone to nick brian guy thanks hawk ford More

Yaz was the best and made me feel like family at Ford. Can’t wait to come back and work with him again. Much love Can’t wait to come back and work with him again. Much love More

Nice and helpful. I thought I only needed break pads and found out I needed front and back breaks. Someone should clean the waiting area constantly with the epidemic. I had to use 2 Lysol wipes to clean of found out I needed front and back breaks. Someone should clean the waiting area constantly with the epidemic. I had to use 2 Lysol wipes to clean off a chair in the waiting room. I was there for over 4 hours and no one came to clean after patrons left. More

I took my Explorer Platinium to get fix, had two bad parking sensor. I had to make a trip to the dealership 4 times before they actually accepted to stay with my SUV just because the warning light was c parking sensor. I had to make a trip to the dealership 4 times before they actually accepted to stay with my SUV just because the warning light was coming On and Off, it wasn’t staying On all the time. But the bigger problem is that they order the wrong color sensors and they decided to paint the sensor with a Black permanente marker. And they even went outside of the sensor and painted over an other part of the sensor. This looks like a job that got done on a alley! I’m very disappointed that a Ford Dealerships actually attempted to do something like this to a $65k SUV. I’m still waiting for their call to solve this issue!!! More

I paid for work that should of been covered under the extended warranty. I'm Still having same problem with the vehicle. Appointment Friday April 3, same problem. You've been in business so long ,service extended warranty. I'm Still having same problem with the vehicle. Appointment Friday April 3, same problem. You've been in business so long ,service providers have become complacent ,terrible service. When I was told what the problem was with my car,I was told it was $149.00. I asked," was it covered under warranty?" His response was," its only $149.00!!". I'm a ford man,I have 3 Fords. It's my wife's turn to get an upgrade,another ford explorer limited or platinum,May or June. I'm looking at lagrange or Sutton ford in mattson. More

Jaimie is very friendly, and they could not find a issue with my car however they told me to bring it back just to double check . Thank you 😊 with my car however they told me to bring it back just to double check . Thank you 😊 More

Ray, the mechanic was so great! Did what I asked regarding oil change and tire rotation. Also helped me realize I need to clean vents out more and helped me maintain my car. Thanks! regarding oil change and tire rotation. Also helped me realize I need to clean vents out more and helped me maintain my car. Thanks! More

My experience was just weird I had to walk from returning the car rental the car was ready but it was not washed after the service. the car rental the car was ready but it was not washed after the service. More

Everyone was very helpful & friendly especially in these uncertain times ! Love Hawk Ford Oaklawn !! Was a light staff due to Corona but still the best uncertain times ! Love Hawk Ford Oaklawn !! Was a light staff due to Corona but still the best More