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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,842 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,842 reviews
November 08, 2019
Great service I always take my cars to Hawk Ford. Everyone is always friendly. When i have my car in for service, the service department always keeps me inform I always take my cars to Hawk Ford. Everyone is always friendly. When i have my car in for service, the service department always keeps me inform on the status of my car. More
by BESNOW1
Verified CustomerEmployees Worked With
Paul Stassin
November 07, 2019
Issues don't get Resolved Here I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a resche I had scheduled service for a safety recall several months ago and my appointment was canceled by the service department, so I went in now on a rescheduled appointment, strike 1. I told service that my attention items grew from 2 things to 5 things needing attention since I made the appointment, two simple items of replacing a license plate light and a brake light were completely ignored and the invoice said "customer declined replacement," I told service to replace those when I handed my keys over, I never said not to replace them, strike 2. They came back with 3 other issues and I agreed to doing two of them, but the whole process took 5 hrs, strike 3. While driving an hour after service, my check engine light came back on, service confirmed that the check engine light was on earlier due to the safety recall, proving that the safety recall issue was not resolved, strike 4. They have officially lost my business. More
by ppellerito10
Employees Worked With
Paul Stassin
November 07, 2019
No sales pressure I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others I received the service today needed and I had an appointment. The work was done in less than two hours. I will recommend Hawk Ford to others More
by davesilva
Employees Worked With
Paul Stassin
November 07, 2019
Great customer service and knowledgeable. Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend Fast and convenient throughout vehicle inspection. I would definitely recommend friends and or family to Quick lane at Hawk Ford. I strongly recommend to book an appointment for fastest and rapid service. More
by jlrivera
Employees Worked With
Amber
November 06, 2019
Good customer service My vehicle was being serviced because of a recall. The appointment was expected to be two hours, but my vehicle was ready within 45-minutes. My vehicle was being serviced because of a recall. The appointment was expected to be two hours, but my vehicle was ready within 45-minutes. More
by JAM11202010
Employees Worked With
Paul White
November 06, 2019
Service as you would expect The care of the vehicle pointing out what was needed to making an appointment and getting the job done were all as a service center you’d expect. Than The care of the vehicle pointing out what was needed to making an appointment and getting the job done were all as a service center you’d expect. Thank you More
by Karen
Employees Worked With
Connor Clark
November 06, 2019
Did a very good job. It went very fast and everyone was helpful. I was told it would last 2 hours. It lasted 1 hour. Everyone was very organized and very polite, It went very fast and everyone was helpful. I was told it would last 2 hours. It lasted 1 hour. Everyone was very organized and very polite, More
by Peggy
Employees Worked With
Kathy Bucholz
November 06, 2019
Hawk Ford of Oak Lawn always treats me like family! Sales and service department are outstanding...Eddie Rodriguez used car manager, Don B, Mark G, Paul S and John Sakora are my guys! and service department are outstanding...Eddie Rodriguez used car manager, Don B, Mark G, Paul S and John Sakora are my guys! More
by GrandPa Joe
Employees Worked With
Other Employees :
John Sakora , Mark Gorokhovsky, Joe Venditti, Eddie Rodriguez
November 05, 2019
Ignorant Every time I go in there I leave with more problems. They’re the laziest and careless employees I’ve every come across. The prices, service, and overa Every time I go in there I leave with more problems. They’re the laziest and careless employees I’ve every come across. The prices, service, and overall quality of work are an absolute joke here. They don’t care about their customers and refuse to stick their neck out to help anyone. Time for another Ford dealership. They don’t give you any updates you pretty much have to hold their hands to get any information and come to conclusions. More
by MMARANO0390
Employees Worked With
Unk
November 05, 2019
Recall on Aur bag I believe the associate helping me was Paul! He was very friendly! All that I became in contact with was friendly! Thanks for the good service! I believe the associate helping me was Paul! He was very friendly! All that I became in contact with was friendly! Thanks for the good service! More
by Dee
Employees Worked With
Paul Werges
