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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.3
3,178 Reviews
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6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,178 reviews

May 25, 2022

They changed a license plate bulb sand charged me 25 dollars plus the price of the bulb. I think this is a ripoff More

by FOTOMAN57
Recommend Dealer
Yes
Employees Worked With
Do not know
May 26, 2022 -

Napleton Ford of Oak Lawn responded

Thank you for taking the time to share your feedback regarding your experience at Hawk Ford. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. We certainly never want a customer feeling like they were over charged. We will take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. Sincerely, James Benck Service Director Hawk Ford jbenck@hawkauto.com 7082338031

More
May 24, 2022

Very fast and good job and helpful I would tell people about my experiences and goodservice. More

by Barbpecher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Abramowicz
May 24, 2022

Our sales rep Ali Huseen was very helpful. He was very knowledgeable about the car and the accessories. Any questions I had he had an answer. I went to another Ford location but returned back More

by Jg
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Huseen
May 24, 2022

This is my 2nd bad experience. I should have wrote about the 1st time my car was left all day without the work being completed or even diagnosed. I will never go back. More

by JOANNELUNA
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Amber
May 23, 2022

Great service. Helped me in the morning before the cashier was officially checked in. A More

by OAKLAWNDOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Boros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pitlock, Jerry Triplett (JT), Joe Storti
May 23, 2022

Mr. Paul was a great help to me on assistance me getting my f150 truck fixed. More

by LCNNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble, Jimmy Marinez
May 23, 2022

Kept me informed. Went over throughly work that needed to be completed. Friendly positive attitude. Very happy with service received. More

by BUNCODK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
May 19, 2022

I took my car to Ford to be repaired they didn’t waste no time they fix the problem and I’m driving my car and I’m going out of town this weekend thank you Hawk ford More

by BFOX536
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
May 19, 2022

They were very helpful and professional had work done on my ford and they were done before I knew it great job to all those who work there 👍 More

by 70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brearley, James Benck, Richard Pitlock, Pete Abramowicz, Amber Straubing, Donny Womble, Jimmy Marinez
May 18, 2022

Service people were nice sales people are nice and mechanics were iNice had a good experience More

by Sammie wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy
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