Napleton Ford of Oak Lawn - Service Center

Decently well. Went here for an oil change. End up getting the works package. Turns out I needed not just and oil change but an air filter and a battery. Hadn't been Went here for an oil change. End up getting the works package. Turns out I needed not just and oil change but an air filter and a battery. Hadn't been there in a well so I said ok. Give me the works! Everything went well, except for the service representative miss quoting the price of my battery she said $59.99. When I got to the counter the price was $159.99. Well the battery was already in the car so I had no choice but to pay. Overall very nice service. More

Great My truck was serviced for a recall. I was in and out much sooner than I thought. Customer service great also she kept me informed about my truck. My truck was serviced for a recall. I was in and out much sooner than I thought. Customer service great also she kept me informed about my truck. More

Quick Express Service at Hawk Ford in Oak Lawn I called in the morning requesting service on my 2018 Ford Edge. I spoke with Alex who gave me exceptional service. Alex allowed me to bring my vehicl I called in the morning requesting service on my 2018 Ford Edge. I spoke with Alex who gave me exceptional service. Alex allowed me to bring my vehicle in at 4:00pm for service, and had service completed and on my way in less than 1*hour. Alex gave me the time and patience in assisting me with my Ford pass App. and he explained how the app needed to be updated, past vehicles removed and where to find maintenance offers on the Ford app. More

2016 Ford fusion needed new motor. Check engine came on come to find out I needed a new motor. They sent me home in a rental and ordered the new motor. Took a little over a month but so Check engine came on come to find out I needed a new motor. They sent me home in a rental and ordered the new motor. Took a little over a month but so far so good. More

Very from everyone working there service is excellent excellent service Honda dealers to the service center I would recommend anyone to shop for car at Hawk Ford I was never pressured to buy👍👍 excellent service Honda dealers to the service center I would recommend anyone to shop for car at Hawk Ford I was never pressured to buy👍👍 More

They are the best They are very good trouble shutters. I didn't respect that short time for repair my truck. They change wires for sensors and my truck runs like newbor They are very good trouble shutters. I didn't respect that short time for repair my truck. They change wires for sensors and my truck runs like newborn baby More

Everything when okay Andrew was professional. He continued to give updates. However it took 4.5 hours for brakes and tires. Yes I would always refer people to Hawk Ford. I Andrew was professional. He continued to give updates. However it took 4.5 hours for brakes and tires. Yes I would always refer people to Hawk Ford. I was not informed about warranties for the tires or brakes. Thank you More

Great service, very personable people and prices. They were very timely with repairs and worked with me to get the best price possible. Definitely recommend it to others. were very timely with repairs and worked with me to get the best price possible. Definitely recommend it to others. More

Awesome I have always brought my car back Hawk Ford great service and awesome people. No complaints here🤗 My service person Kathy was just wonderful and ve I have always brought my car back Hawk Ford great service and awesome people. No complaints here🤗 My service person Kathy was just wonderful and very understanding ⭐️⭐️⭐️⭐️⭐️ More

Promised a loaner car would be to ready they didn’t have one Do not seem interested in costumer satisfaction. You can stand in line and be ignored until they decide to assist you. I was told a loaner car would Do not seem interested in costumer satisfaction. You can stand in line and be ignored until they decide to assist you. I was told a loaner car would be available and one wasn’t then they said I could wait for enteprise. I wasn’t called when my car was ready for pick up I had to call them More