Napleton Ford of Oak Lawn - Service Center

Could have been better Paul was great! He kept me informed and went the extra mile to ensure my satisfaction. However, my new spoiler was poorly painted. Additionally, the g Paul was great! He kept me informed and went the extra mile to ensure my satisfaction. However, my new spoiler was poorly painted. Additionally, the guy who washed my car didn’t dry it off so I had to dry it off myself. More

Quick lane Got in and out quickly. The girl behind the counter who I worked with was pleasant, friendly. Usually work with a young man, Alex, who is fantastic wi Got in and out quickly. The girl behind the counter who I worked with was pleasant, friendly. Usually work with a young man, Alex, who is fantastic with his customer service. More

Oil change Made an appointment for an oil change, quick service no problems. I did mention a possible problem with my power steering, which was lagging at start Made an appointment for an oil change, quick service no problems. I did mention a possible problem with my power steering, which was lagging at start up from auto star/stop. Was told there was no room to look at it today since there were so many appointments in the service area. The quick shop side was going to check the power steering fluid. What oil change was completed no information as to wether the power steering fluid was low. So I believed there was no problems. More

Quick service I got what i needed for my car to ride better in a good time span and provided with detail explanation of what was done and recommendations for future I got what i needed for my car to ride better in a good time span and provided with detail explanation of what was done and recommendations for future services More

Excellent The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. The staff is great. They Know how to treat a customer. I would recommend Hawk Ford. I am very happy with the service they provide. More

Came in for service and a recall. Car was ready when promised and had been washed. Service consultant, Kathy Bucholtz was cheerful and efficient. Car returned on time. Price as quoted Car was ready when promised and had been washed. Service consultant, Kathy Bucholtz was cheerful and efficient. Car returned on time. Price as quoted. I am happy with my Fusion. More

Oil Changes Service Center is always good to work with.. I needed both vehicles serviced and they accommodated my schedule.But this is the quality of service tha Service Center is always good to work with.. I needed both vehicles serviced and they accommodated my schedule.But this is the quality of service that I am acustum to More

Great service The service writer, Paul is always helpful. He always recognizes me when I come in and seems happy to see me. It is nice to see him also The service writer, Paul is always helpful. He always recognizes me when I come in and seems happy to see me. It is nice to see him also More

regular oil change the service people were courteous as usually and very helpful. the work was done in a speedy and correct way. all checks were made on the car to make the service people were courteous as usually and very helpful. the work was done in a speedy and correct way. all checks were made on the car to make sure it is in good running condidtion. More

Great service! I’ve bought my vehicle into Hawk Ford multiple times for service, and have always had a good experience. One of the service managers Tod Maca and tec I’ve bought my vehicle into Hawk Ford multiple times for service, and have always had a good experience. One of the service managers Tod Maca and technician John were especially helpful. I’ve never felt rushed out the door, and everyone listened to my vehicle concerns. More