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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Napleton Ford of Oak Lawn - Service Center
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July 23, 2019
Great experience I always have a great experience when I come to hawk ford. I purchased my car there and2 when it's time to buy another car, 9 times out of 1 I always have a great experience when I come to hawk ford. I purchased my car there and2 when it's time to buy another car, 9 times out of 10 I'll buy the next from hawk ford. Tod is fantastic , he is a keeper, very professional and knowledgeable about his work. Thanks Tod for your great service More
by bigmamapatsy
Verified CustomerEmployees Worked With
Tod
July 23, 2019
It was bad from start to finish.. I have bought 5 car from this dealership this car has been the worst.. From sales to service everybody lied I'm done no more I have bought 5 car from this dealership this car has been the worst.. From sales to service everybody lied I'm done no more More
by halftymesho
July 22, 2019
Friendly and quick experience Made an appointment to have a part replaced. When I arrived, everyone was friendly and helpful and I was in an out within one hour. The free coffee is Made an appointment to have a part replaced. When I arrived, everyone was friendly and helpful and I was in an out within one hour. The free coffee is good too! :) More
by aviator6081
Employees Worked With
Mo Yousef
July 22, 2019
Air bag On this issue your service was good. My other car its been bad. I've owned many cars during my life time. Never a Ford. I bought two fords for my kids On this issue your service was good. My other car its been bad. I've owned many cars during my life time. Never a Ford. I bought two fords for my kids, they been nothing but trouble. More
by MESSYBIRD1
Employees Worked With
Bill Bentley
July 20, 2019
Very poor service I brought in my 2016 Ford Explorer Sport twice for the same issue, the truck was given back to me filthy both on the outside and the inside. I will no I brought in my 2016 Ford Explorer Sport twice for the same issue, the truck was given back to me filthy both on the outside and the inside. I will now have to find the time to bring it in again, maybe this time it'll finally be resolved! Fingers crossed!! More
by ACESTER74
Employees Worked With
Paul and service and Ron in the body shop, Paul Werges
July 19, 2019
10000 mile check up Amber was very polite, and knowledgeable and efficient. They were very fast and efficient, I was in and out in less than 1 hour. I don’t remember th Amber was very polite, and knowledgeable and efficient. They were very fast and efficient, I was in and out in less than 1 hour. I don’t remember the techs name . More
by Blueknight750
Employees Worked With
Amber Straubing
July 19, 2019
This time was definitely different. I normally dread having to take my car in for service bc each time its a nightmare. No one ever knows what the heck they are talking about and the cus I normally dread having to take my car in for service bc each time its a nightmare. No one ever knows what the heck they are talking about and the customer service was always poor. However this time i dealt with Tod only and it was the first time i had a great experience taking my car there! He started working on my car before my scheduled appointment date. He kept me posted on eveything that was going on with it. Heade sure to get me in loaner even though they were short on those. I had my car back within a week which is the first time that had ever happened!. Thanks tod!! More
by Georgiamarcos
Employees Worked With
Tod assistant service manager
July 19, 2019
Best place to do my car service Highly recommend and great customer service . Alex the assistant manager is very friendly and I am so happy with my car service thank you. I definite Highly recommend and great customer service . Alex the assistant manager is very friendly and I am so happy with my car service thank you. I definitely come back again More
by Erik
Employees Worked With
Nick Shaqra
July 19, 2019
Fixed Car But Then Found Damage To Interior I had my car in because it was overheating. My experience was okay until I received my car back. The next day I noticed that there was damage to the I had my car in because it was overheating. My experience was okay until I received my car back. The next day I noticed that there was damage to the trim around the gear shifter in my car. It is scratched in places now and the top coat of plastic is peeling. I tried calling to find out if it had to be removed to complete the work, but was quickly told that I would need to bring the car in for a manager to look at and that they were only there until 5 p.m. daily. I work till 5 normally, so I had to wait until the end of the week to bring my car in. Also, I wanted to find out over the phone if the piece needed to be removed to work on my transmission and did not receive an answer. On top of that, I replied to system text messages and used the "contact us" form to find out and never received a response. Today when I arrived, a manager never looked at it, and I was told that nothing in the interior needed to be removed to complete the work. It was also mentioned that the damage "looks to be wear". The car is not even 4 years old with only 31935 miles on it and it just happened to show signs of wear after being in for service for an entire week? I'm certain it was not anything I did and I'm the only person driving the vehicle. On top of that, no offer for me to purchase a replacement part was even made. I didn't bring it up as I will likely purchase from another service center now. The 2015 Ford Focus has been a nightmare of problems ever since I purchased it, so I cannot blame my experience completely on this dealership as the car is lemon. The clutch has been replaced several times with the TCM and PCM being calibrated even more. This is on top of several other problems including the cooling fan needing to be replaced and HVAC blower needing replacement. This last repair had several parts replaced inclusing the following part numbers: 8C607, 14526, 7H183, 7B546, and 70542. I'm still not confident that nothing needed to be removed internally, but I guess I'm stuck with the damage now. More
by seant317
Employees Worked With
Paul Stassin and Todd
July 18, 2019
Service Repair We were impressed with the asst. Service mgr. Kevin. He was very concerned about the problem with our 2014 Ford Edge. He kept us very informed and com We were impressed with the asst. Service mgr. Kevin. He was very concerned about the problem with our 2014 Ford Edge. He kept us very informed and completed the repairs as promised. More
by wallystko
Employees Worked With
Kevin Asst Service Mgr.
