Went to look at the Ford Escape they had on the lot and Scott the salesperson came out and was saying how great the car was. I noticed though, on the console, it was cracking along the edge (more like a crackling). Scott said, "no problem, I can just switch the cracked console with the other Escape on the lot." He also said that he would contact Ford and see what else could be done. With his word, I bought the car. The following week, I went back to see if they were going to do what they said, I got the run around. Scott said he would call me back, but that never happened. Went back again, and once again he said he would call me back, and nothing. I called there and asked to speak to the Manager, (last name Kennedy), and they kept me on-hold for 10 minutes only to say the manager wasn't available. Got a hold of Scott, and he said "I'm here to make money, not give it away." I would never recommend this dealership to anybody!! Once they make all these promises in order to sell a car, after you buy it, they don't want to have anything to do with you. If you do buy a car from them, get their "promises" in writing. Really bad experience with this dealership!!