Napleton Loren Hyundai

QUICK AND PAINLESS I RECEIVED PROMPT ATTENTION TO ALL MY QUESTIONS, THE STAFF WAS VERY RESPONSIVE TO ALL MY QUESTIONS. THEY WERE ABLE TO RESPOND TO THE QUOTE FROM ANOTHE I RECEIVED PROMPT ATTENTION TO ALL MY QUESTIONS, THE STAFF WAS VERY RESPONSIVE TO ALL MY QUESTIONS. THEY WERE ABLE TO RESPOND TO THE QUOTE FROM ANOTHER DEALERSHIP. More

Excellent customer service. Felt welcomed by all. From the first person in Service that I encountered, Andrew, to the gentleman in the office, Larry and George, to the two lovely ladies in the Cashier From the first person in Service that I encountered, Andrew, to the gentleman in the office, Larry and George, to the two lovely ladies in the Cashier Department, I was impressed by the absolute kindnesses, friendliness, and focus on the customer. I never felt uncomfortable or intimidated. Andrew was patient and expressed genuine concern for my issues. He, being my first point of physical experience, certainly set a professional yet caring tone for the entire dealership. Actually, so did Larry, whom I spoke with on the phone the previous day. Larry’s genuinely caring demeanor influenced my decision to come to Napleton. George’s friendliness was an asset. These people can be attributed to my decision to make your dealership my go to place. I am grateful to them all. More

The way it should always be I left my car for two weeks with the service dept. while I was out of town. Can't say enough about how professional and helpful George in the service I left my car for two weeks with the service dept. while I was out of town. Can't say enough about how professional and helpful George in the service dept. was in keeping in contact with me and letting me know exactly what needed to be repaired He let me know costs and what was covered under warranty and what I would have to pay and informed me of other services that would be beneficial for me to do while they had the car disassemble. When I came back in town and picked up my car George went over everything they did and all the costs. The car rode like new and would not go any where else to have it serviced. Thanks George for being so honest and professional with me the entire time something you don't always find with service people.. Ray Rosenberg More

New Car Lease It was a great experience. I liked the friendliness of the entire staff. Everyone was very helpful and informative. The training on how to use all the It was a great experience. I liked the friendliness of the entire staff. Everyone was very helpful and informative. The training on how to use all the technology in the car was invaluable. Radek was outstanding and very knowledgeable. I could have gone to a dealership closer to my home, but I've been coming here because of the sales and service staff. I highly recommend Napleton Hyundai. More

Making What We wanted Happen. I was greeted by David Choi upon entering the Hyundai Showroom. He referred me to Marc Gibrick to handle my requests. We made a lot of things happen i I was greeted by David Choi upon entering the Hyundai Showroom. He referred me to Marc Gibrick to handle my requests. We made a lot of things happen in only one day and, in the end, we got what we wanted to happen. Thorough and Good Service. More

Great experience I've been with Loren Hyundai for ever, and now with Napleton, always professional courteous friendly treatment. Radek is the reason I would go back to I've been with Loren Hyundai for ever, and now with Napleton, always professional courteous friendly treatment. Radek is the reason I would go back to buy my next car. More

Bad Used Car Experience We found a car we liked at Napleton and investigated it. They seemingly worked with us to get it to a reasonable cost for us. We bought the warranty We found a car we liked at Napleton and investigated it. They seemingly worked with us to get it to a reasonable cost for us. We bought the warranty. We paid extra for certified pre-owned. We should have taken our time, waited and gone elsewhere. There was (and still is) a large stain all over the back seats and back storage which we naively assumed they would clean. They tried to clean it and failed. We paid for the car to be detailed, and they couldn't get the stains out. We weren't thorough enough to refuse the car purchase based on extensive staining. The stains were very visible and no one from Napleton mentioned them or offered to work to fix them after the initial, minor cleaning they finished. My opinion is that this seems shady, yet we haven't pressed the issue until now - because of other more serious issues we experienced. The Napleton certified pre-owned car stalled almost immediately when we got it home. It was dangerous issue as it happened when merging with traffic more than once and put us at serious risk. We immediately took the car back to Napleton and were told it was normal "turbo lag". For a second opinion we immediately took the car to HEART Certified Auto Care (they are amazing). HEART diagnosed the issue as a serious problem and we took the car to Grossinger Hyundai North for a negative repair experience (are there any good Hyundai dealers in/around Chicago?!?). Just read the Yelp reviews. Based on recent experiences, the reviews for Napleton are accurate. Napleton made us pay extra for Certified Pre Owned (CPO) so we could get the warranty (which is basically worthless as we can't find a quality Hyundai dealership to do the warranty repairs!). Now it looks like either they did the CPO 150 point inspection we paid for which was required for the certified pre-owned warranty and _missed our major issue_, or they didn't do the required CPO 150 point inspection and made us pay for it. Either way we paid for the inspection and have been trying for a month to talk to anyone at Napleton about the issue. When we called multiple times, no one was available to help, and so we left voicemails - which were never returned. Based on our experiences, its unlikely we'll ever buy a Hyundai again or recommend Hyundai as a brand. The car minus the stains is pretty nice, yet in my experience, the quality of service is lacking. More

Best salesman Great, personable salesman. Very professional and courteous. Made buying process comfortable with no added pressure. Was very easy to work with and he Great, personable salesman. Very professional and courteous. Made buying process comfortable with no added pressure. Was very easy to work with and helped me find the best fit and pricing. More

Honest - Professional - Fast The entire team did a great job with their honesty, professionalism and they were fast. This was my first lease and everyone was great to work with. The entire team did a great job with their honesty, professionalism and they were fast. This was my first lease and everyone was great to work with. More

Great Service Came in for my usual oil change. Service was prompt and courteous. I know that I can go elsewhere for an oil change and pay less but the people here Came in for my usual oil change. Service was prompt and courteous. I know that I can go elsewhere for an oil change and pay less but the people here are the reason I come here. More