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Napleton Mazda of Naperville
Naperville, IL
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 417 reviews
November 01, 2013
I wanted to buy Mazda CX9 and did research on internet with many dealerships. Many of them provided me quotes varying from 32K to 36K for the same configuration. When I started checking with the other dea with many dealerships. Many of them provided me quotes varying from 32K to 36K for the same configuration. When I started checking with the other dealers, to my surprise, some of them just refused to honor the quote they sent me. On my way to meet my friend at Naperville, I just decided to walk in and meet Brad. Despite of him being busy and we stopping by without an appointment, he spent significant time with me and offered me the best deal. His knowledge about the car and experience with Auto was very helpful as he explained all the features and compared other SUVs in the class. Since we were 100% sure of buying CX9, his job was bit easier :) Without me asking, he gave me a quote which was a few hundred more than the least expensive quote I had. And when I was still discussing, he offered to reduce those few hundreds too if I make purchase the same day and we strike the deal. I went back after one week for delivery and the same story repeated but this time with the financing. The finance manager offered very good deal though slightly higher than my credit union. In fact they offer me to take the car if I wanted to wait for my credit union and send the check within a week!!!!! But when I asked him what is the best rate he can do, he checked with the financing company and reduced the rate very close to my credit union. The overall difference was $2-3 per month and I was so delighted with that. We took the delivery same day. and after a day, I got a call from Brad stating he will be sending me a gift card from the dealership. WOW!!!!! And the best part is, neither Brad nor the finance manager tried to sell me anything more than what I wanted. They asked me just once if I need extended warranty or service plan and when I said no, they just did not talk about it again at all. I could not believe that they did not even ask me to reconsider my decision of not buying it!!!!!!!! This was the most amazing experience I had. Anyone planning to buy Mazda, they must give Brad and Continental Mazda a chance. The way they treat the customers it is simply great. Thanks Continental Mazda, Brad and the finance manager (I think his name is Jon). You are an amazing team. More
by samnvs
Employees Worked With
Brad Waite
October 25, 2013
We had a great feeling right when I walked in the door. No pressure, test drove on a Saturday, which was busy, but did not purchase that day as I was considering other vehicles. John emailed me back a few No pressure, test drove on a Saturday, which was busy, but did not purchase that day as I was considering other vehicles. John emailed me back a few days later with a competitive price, no need to haggle. My wife and I actually went with a higher trim level and options, and he still gave us a great price. Best car buying experience for both of us. We are very satisfied customers with our Mazda6 GT, and I would recommend John and Continental Mazda to anyone. More
by vernogt
October 09, 2013
In all of my years of car purchases, I have never met a more helpful and friendly sales staff and service crew. Brad Waite, especially, was key in my purchase of the Mazda3. Any questions or concerns that more helpful and friendly sales staff and service crew. Brad Waite, especially, was key in my purchase of the Mazda3. Any questions or concerns that I had, he was able to answer them professionally and was very knowledgeable about the fleet of Mazda vehicles. I will definitely be buying Mazada again and will definitely go to Continental Mazda for that purchase. More
by parishnurse
Employees Worked With
Brad Waite
September 09, 2013
Dennis Tiffert was extraordinarily helpful during the buying process of my 2009 Jeep Compass. He was very friendly, knowledgeable, helpful, considerate, and thorough; I would highly recommend him and the buying process of my 2009 Jeep Compass. He was very friendly, knowledgeable, helpful, considerate, and thorough; I would highly recommend him and the Continental Mazda dealership to other's. More
by live4pink07
August 19, 2013
I hate shopping for cars, I do not want to be pressured, deal with all the paperwork or hassel of buying a car. John was great! He was friendly and knowledgeable. We took the time to review the car speci deal with all the paperwork or hassel of buying a car. John was great! He was friendly and knowledgeable. We took the time to review the car specifics, did a test drive, looked at the other cars on the lot and reviewed my options. He made it easy and breezed right through the paperwork. I was keeping my old car and so I had a problem of having two cars to get home, "no problem", he drove my car home for me. That IS full service! More
by ksteele23
August 02, 2013
The product knowledge of both Sales Rep and Sales Manager was terribly inconsistent and poor Certain features were promised in the new car I had ordered and then when I looked the car over I was going to p was terribly inconsistent and poor Certain features were promised in the new car I had ordered and then when I looked the car over I was going to purchase noticed several things NOT included. They thankfully did give me my depost back of $500. I went to another dealer In Elgin and got a better finance rate and a better car for only $8 more a month. This dealership looks beautiful on the inside and out, but beware....Looks mean nothing! The biggest gift I got here was them letting me walk out without even trying to offer me a better deal. More
by jetgirl
Employees Worked With
Denny Vant, Jeremy Storino
July 29, 2013
I had put off shopping for a car for over 2 years because I didn't want to deal with high pressure sales. I was talked into stopping by the Mazda dealer and what a pleasant surprise! When I arrived Gabriel g I didn't want to deal with high pressure sales. I was talked into stopping by the Mazda dealer and what a pleasant surprise! When I arrived Gabriel greeted us and asked if he could help. I asked to test drive the CX5. Gabe explained the many features of the car, and we went for a drive on the test track (super fun!). I left that night with a brochure. There was no pressure to buy that day. A week later, I returned to the dealership to purchase the car. Gabe was patient and easy to work with through the process. His knowledge about the car and no pressure style made buying a car a great experience. The dealership also worked hard to locate the exact car I wanted. More
by trcor
Employees Worked With
Gabriel Jimenez
July 21, 2013
Continental Mazda has very friendly, helpful staff that I Continental Mazda has very friendly, helpful staff that I feel I can trust to give me an honest assessment of my car's service needs. The last time Continental Mazda has very friendly, helpful staff that I feel I can trust to give me an honest assessment of my car's service needs. The last time I brought my car in for service, they noticed that my wheels were quite dirty. So, in addition to the regular car wash that comes with service, they also cleaned the wheels and put ArmorAll on the tires free of charge. Now, there are a lot of places with people qualified to work on my car, but it is small things like this that make me feel like a valued customer and will keep bringing me back to that dealership for service. More
by croehrig
July 13, 2013
Love, love, love my new Mazda 3 !!!!!! Jeremy Gascoigne, Thank you !! You made the entire process Exciting, FUN and Easy !!!!! What more could I ask for :-) Gascoigne, Thank you !! You made the entire process Exciting, FUN and Easy !!!!! What more could I ask for :-) More
by ASouth1390
Employees Worked With
Jeremy Gascoigne
June 19, 2013
I was visiting the car showrooms generally in Naperville and happened to go into Mazda. Dennis received me outside the showroom very cordially and from thereon spent nearly an hour with me - explaining and happened to go into Mazda. Dennis received me outside the showroom very cordially and from thereon spent nearly an hour with me - explaining to me re. some of the latest Mazda vehicles. There was no pressure or obligation whatsoever. Dennis was very professional and friendly throughout the visit. Made me feel very relaxed. I thought I had a good time looking at a couple of new vehicles @ my pace! I thought my overall experience of visiting the Mazda showroom in Naperville, IL was great and enjoyable. I feel it deserved a positive review. I want to recommend to Mazda Management that Dennis is a great Sales Consultant and an asset to the Company. Rao Boggavarapu, Naperville, IL 60540. More
by boggavarapu
