Napleton Mazda of Naperville

I was visiting the car showrooms generally in Naperville and happened to go into Mazda. Dennis received me outside the showroom very cordially and from thereon spent nearly an hour with me - explaining and happened to go into Mazda. Dennis received me outside the showroom very cordially and from thereon spent nearly an hour with me - explaining to me re. some of the latest Mazda vehicles. There was no pressure or obligation whatsoever. Dennis was very professional and friendly throughout the visit. Made me feel very relaxed. I thought I had a good time looking at a couple of new vehicles @ my pace! I thought my overall experience of visiting the Mazda showroom in Naperville, IL was great and enjoyable. I feel it deserved a positive review. I want to recommend to Mazda Management that Dennis is a great Sales Consultant and an asset to the Company. Rao Boggavarapu, Naperville, IL 60540. More

John Norman was an excellent salesman, very knowledgeable and friendly. I made it clear what I wanted, the price range and I was leaving for school so I needed to make a deal very quick and he was able to do and friendly. I made it clear what I wanted, the price range and I was leaving for school so I needed to make a deal very quick and he was able to do that without hesitation. On the test drive and through the entire experience he made sure to explain everything on my new Mazda 3 Hatchback. I also loved after the purchase he made sure to show me where to go for services and also sent a followup email to make sure everything turned out excellent--which it has. We have purchased multiple cars from this dealer and once again we were highly satisfied. I would highly recommend this dealer as well as John to help them through the whole process. Thank you!! More

We were greeted promptly by John. He answered all of our questions. The whole experience was pleasurable and informative. The selection of vehicles was very good. We really enjoyed driving the Mazda CX5 on questions. The whole experience was pleasurable and informative. The selection of vehicles was very good. We really enjoyed driving the Mazda CX5 on the test track! We were offered a "loaner" vehicle to use while our new car was being prepped. So we went to lunch, then did some shopping, and returned to the dealership. And our new car was all ready to drive home. Very nice experience! We will recommend Continental Mazda to our friends in Rockford. More

Jeremy Storino was our sales consultant. He greeted us at the door and made the buying experience pleasurable. He is extremely knowledgeable about Mazda products and was willing to make sure all of our q at the door and made the buying experience pleasurable. He is extremely knowledgeable about Mazda products and was willing to make sure all of our questions were addressed. Offering a test drive, which we accepted, he spent all the time necessary to allow both my wife and myself to feel comfortable with the ride and performance. We didn't want to make a purchase without exploring the competition. He was confident in his product and was no pressure. We returned a few days later, having decided Mazda was the best fit for us. Mr. Denny Vant assisted Jeremy with closing the deal. All numbers were up front and they they worked openly with us to arrive at a final price that both we and the dealership were happy with. This automobile buying experience was one of the best I can recall in years. They want to satisfy. More

John Norman was great to work with - very knowledgeable, professional, and friendly. I stated what I was looking for in a car and that I needed to stay within a certain price range. John took everything I professional, and friendly. I stated what I was looking for in a car and that I needed to stay within a certain price range. John took everything I said into consideration and found me the perfect new 2012 Madza 3, which had a significant rebate offer. I was seriously considering the car, but needed to "sleep on it" before making the decision. John suggested I take the car home, no strings attached, drive it as much as I like and bring it back the next day, which I did. John spent time showing me all the features of the car and answered all my questions. Once I purchased the car, I needed someone to drive my other car back to my home, which he did with a smile. He also made it clear that I should call him if I have any questions. Wonderful experience! Bill in finance was also a pleasure to work with. He found me a lower rate than the one I was quoted on the first visit. He clearly explained the paperwork and answered all my questions. He was also very professional. I highly recommend this dealer. More

Salesman was great! He took the time and answered all questions. He made sure the car was ready and in perfect order for pick up. Then he went in detail over the car giving a tutorial of the features. questions. He made sure the car was ready and in perfect order for pick up. Then he went in detail over the car giving a tutorial of the features. He even offered for us to come back in several weeks to go over more of the features. Gabe has extended himself as a contact after the sale, if needed. We would definitely recommend Gabe and the dealership due to the service we have received. More

This was one of the easiest new car buying experiences my wife and I have ever had. Mr. Norman is very knowledgeable and personable. We will recommend Continental Mazda to friends without hesitation. wife and I have ever had. Mr. Norman is very knowledgeable and personable. We will recommend Continental Mazda to friends without hesitation. Gerry Heinz More

Recently bought a new Mazda from Continental. It was a pleasure to deal with Jeremy Storino as he's very laid back likely owing to the fact that this is not his only gig and the GM is his brother. Mark B pleasure to deal with Jeremy Storino as he's very laid back likely owing to the fact that this is not his only gig and the GM is his brother. Mark Bimel must have spent too much time in traditional dealerships that play the good cop / bad cop game with salesmen and managers. As the sales manager in my deal, he was a needless pain that very nearly lost Continental the sale. While I don't want to be too hard on Mark as he is far from the worst I have seen, I did not appreciate his flippant attitude and methods. Just get to the bottom line already Mark, you know you're headed there anyway. I spent about an hour more than necessary on negotiations and wrangling. Was the final deal okay? Yes, but nothing more than okay. Honestly, I left thinking I should have just bought the car from another dealer that took about 30 seconds to give me the same price. As always, your mileage may vary, so just be forewarned. The rest of the experience was pleasant and straightforward with no nonsense during contracts or delivery. I can recommend Continental but wish they'd just act more like other modern dealerships that just START with their best price. Were they to implement a best price first policy, they'd be a great place to buy a car. BTW, look out for low-balling on trades at ALL dealers these days. Obviously all the profit is over on the Used side of the biz. More

I arrived at the dealer with a time-limit (40 minutes) and a price in mind. Both Dennis and Mark were very friendly and understood that I wanted a car, but had a "NOT TO PAY MORE THAN THIS PRICE" in mind. and a price in mind. Both Dennis and Mark were very friendly and understood that I wanted a car, but had a "NOT TO PAY MORE THAN THIS PRICE" in mind. Mark came right out and asked, "What will it take to get you to buy a car today". I told him my out-the-door price and said it included my trade-in. I had been to several other dealers and was not happy with the bait-and-switch -or- delaying tactics. This dealership was very different. Mark agreed upon my price and I was out of the dealership within 40 minutes. I left a deposit and within 1 business they said they located my exact car and that I could pick it up on the next business day. When I picked up the car, Dennis spent about 35 minutes with me explaining most of the components of the car. This has probably been my best experience buying a new car ever. Thank you Dennis and Mark. I will definitely recommend your dealership to anyone I come across who is in need of a new car. Bob Legan More

I recently bought a 2014 CX-5 from Continental Mazda in Naperville. My sales person was Gabriel Jimenez. This was my first new car purchase and I couldn't be more pleased with the service that I received. Naperville. My sales person was Gabriel Jimenez. This was my first new car purchase and I couldn't be more pleased with the service that I received. Gabe was absolutely the best car salesman I have ever dealt with. I test drove the 2013 CX-5 a few months before I actually was ready to purchase it. He spent about 45 minutes on the test drive with me. He wasn't pushy when I was in the dealership, and afterwards Gabe called me very periodically to check in (maybe once a month-once every other month) and to let me know that the 2014s were out. Gabe's approach was very respectful, which was very nice due to a different experience that I had at a Toyota dealership where the salesperson called me every week pressuring me to buy a car. To make my experience even better, Gabe willing corresponded with me via email, as I wasn't able to make it into the dealership due to my work schedule. The quote that he gave me was significantly lower than 10 other dealers that I had requested quotes from. In addition, they didn't have the car that I wanted with the exact specifications that I asked for in stock. After reviewing the inventory of surrounding dealerships, Gabe found only two cars that fit my specifications or could be built to match, within IL and surrounding states. After running the numbers, Gabe gave me the exact out the door price for each. The car that was the best deal was located 2 ½ hours away. Gabe actually drove the 2 ½ hours to get my car and brought it the 2 ½ hours back in one day. I was able to pick it up that afternoon. In addition, Gabe gave me an outstanding tutorial on how to run all the features inside and outside the car, with the recommendation that I check in with him after two weeks of driving the car so that he could answer any questions that I may have. I can't imagine buying my car from anyone nicer and more genuine, I highly recommend working with Gabe. To make it all even better, my CX-5 is beautiful! Thanks Gabe! I couldn't be more pleased! More