Napleton Mazda of Naperville

Good customer service - very courteous staff I was looking for a certified car, Tom was able to understand quickly what my need was, Identified some good options and we closed the deal in 3 days I was looking for a certified car, Tom was able to understand quickly what my need was, Identified some good options and we closed the deal in 3 days with a good discount and lots of support. More

New CX5 Very efficient and smooth process to try and buy the car. David was of great help. The paper process was quick and got my new car in a couple of hour Very efficient and smooth process to try and buy the car. David was of great help. The paper process was quick and got my new car in a couple of hours. More

Purchase of new car. Just bought a new CX-5 last month. Sales person Jenny Rosson was great to deal with. The whole process went very well as Continental Mazda tries very Just bought a new CX-5 last month. Sales person Jenny Rosson was great to deal with. The whole process went very well as Continental Mazda tries very hard to provide great service. They had been servicing my previous mazda for years and I have no doubt that my new purchase is in good hands when servicing is needed. More

Customer Service at its best! We bought CX9 last month the sales person who helped us were Consuela and Dan Eugea. We traded in our old car and after we went home, our son was worr We bought CX9 last month the sales person who helped us were Consuela and Dan Eugea. We traded in our old car and after we went home, our son was worried how the old car was taken care for. He wrote a letter for the old car to wish him good luck and that he missed it. The next day my husband had to turn in some paper and he mentioned to the dealer’s sales team about it. They offered to send our son a letter “from our old car”. We thought they would not do it but they DID! My 6 year old received a letter addressed to him from “our old car”. It made his day, he’s so happy and no longer worries about the old car. Mark, Dan, thank you so much for your great service! You did not have to do it but you cared to do so. And it’s much appreciated! More

Super fast and courteous We have been going to another Mazda dealer for 10 years and they recently changed ownership for the worst. I was hesitant on finding a new place for s We have been going to another Mazda dealer for 10 years and they recently changed ownership for the worst. I was hesitant on finding a new place for service and purchases. Finding this dealership was a dream come true! We now have a reliable place to go to that we can trust. Purchasing our new Mazda CX-5 was a breeze! And we will be coming back for maintenance form my Mazda 3 - which when I'm ready to upgrade, I'm coming back here. More

Good experience I received excellent service from knowledgeable staff. This is my third leased Mazda from Continental, which is an indication of my satisfaction with I received excellent service from knowledgeable staff. This is my third leased Mazda from Continental, which is an indication of my satisfaction with this dealership. More

Only if you want the best My experience with Continental Mazda goes back to 2014, when I bought a 2013 Mazda CX-9 from Carmax. Long story as to why I bought there, but neverthe My experience with Continental Mazda goes back to 2014, when I bought a 2013 Mazda CX-9 from Carmax. Long story as to why I bought there, but nevertheless, from day 1 with the car, I always took it to Continental Mazda for service. I've always believed that the best service for a specific brand is the brand's dealership, hence, Continental Mazda. From the beginning, the service department was always over and above expectations and treated me as if I'd bought the car from them. Pricing was always fair and I believe that I've always received a good value for my money. They've never tried to "sell" me on something to bring in extra revenue and in fact, they may have even suggested I wait on doing things when they could have convinced me to get the work done immediately. As to my new car, a 2018 CX-9 Signature...I brought the 2013 CX-9 in for an airbag recall near the end of 2018, and they gave me a loaner (which they did frequently-told you, great people!) which happened to be the car I just bought. I told them I didn't like them for letting me drive it because now I wanted it. Some personal things changed and I started exploring the possibilities of another car. Please know that the 2013 CX-9 was in perfect shape but was going to need tires, brakes and just some tightening of things because it had around 82,000 miles. In thinking about the trade-in value vs. mileage and my personal situations, I started exploring a "demo" which happened to be the car I was lent in December. I talked with Audrey Lovejoy and after a few days of thought, she helped me into my "new" car. Audrey was friendly, helpful, patient, answered many silly questions, and was easy to work with, as is everyone at Continental Mazda. To demonstrate that these people want to help, I started talking with Denny Vant. Not being a salesperson, he turned me over to Consuela Regal. We spoke and when she discovered that I'd spoken to Audrey Lovejoy once before, she turned me over to her, saying that it was only right that since she'd had communication with me once before, I should continue with her. How gracious! Thanks for a great experience, everyone! More

Can it get any easier? Continental Mazda is a cut above all other dealers. The sales group are knowledgeable, experienced and super friendly. From the time I walked in unti Continental Mazda is a cut above all other dealers. The sales group are knowledgeable, experienced and super friendly. From the time I walked in until the delivery on my new Mazda they were kind , courteous and answered all my questions in a professional manner. Audrey in sales was "fantastic". There are no words to describe how great this woman is at her job. It was refreshing to have someone that really cared about the product and truly wanted you to experience Mazda. It is the little things that made me want to buy my vehicle at Continental, like friendly people from the sales person to the service writer who all greet you with a smile. I will definitely be coming back for my next purchase. More

Easy and understanding This was my first car buying experience and it went great!! I worked with Consuela Regal who was very knowledgeable about the 2016 Mazda3. She wasn't This was my first car buying experience and it went great!! I worked with Consuela Regal who was very knowledgeable about the 2016 Mazda3. She wasn't pushy but very professional. Mark her manager was a good guy to work the deal with and he was very upfront and honest with me. Bob made the paperwork very fast and easy. I would recommend this place and highly recommend Consuela. She knows her Mazdas. If I'm in the market for another car I'm going straight to her. More

Great First Car Experience I have had nothing but great experiences with this dealer! Karl, my sales person was extremely helpful, kind, and patient throughout the whole process I have had nothing but great experiences with this dealer! Karl, my sales person was extremely helpful, kind, and patient throughout the whole process. He got me in and out efficiently, while ensuring I was happy with my purchase. I worked with Jeremy on the finances side and Dennis T. on the service side, both of which were extremely professional and personable as well. I never once felt pressured or uncomfortable while working with any of these employees. Great organization! More