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Napleton River Oaks Cadillac

Calumet City, IL

4.2
50 Reviews

1777 1/2 River Oaks Drive

Calumet City, IL

60409

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Showing 50 reviews

March 21, 2024

The sales team was great Tyren was a one and his manager was great. They help me find the car I wanted, and had it delivered to the lot. More

by luther.lockwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Tyler
Mar 26, 2024 -

Napleton River Oaks Cadillac responded

thank you for the review

June 01, 2023

Fast, Friendly, Excellent Customer Service, Marty and the Ladies are awesome with making the customer feel special and cared about. I have been with Marty for over 20 years and wouldn't know what to do with More

by Jball1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty and the service Ladies receiving the cars
Jun 03, 2023 -

Napleton River Oaks Cadillac responded

thank you for the review

February 02, 2023

Salesman, Michael, didn’t seem interested in my business, based on the brash email he sent me. Plus, I continue to get automatic follow up emails, despite having received the one original (not automated) ema More

by Megan Tibbs
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Thompson
Feb 02, 2023 -

Napleton River Oaks Cadillac responded

thank you for the review i will look in to your concerns

December 26, 2022

Lord obaroghedo has help me so much and took good care me.. I would send all my friends and family to him with no problem More

by mskym2001
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Lord Obaroghedo, John Tyler
Dec 27, 2022 -

Napleton River Oaks Cadillac responded

thank you for the review

December 20, 2022

VERY GOOD SERVICE, AND EXPERIENCED TECHNICIANS, VERY CLEAN SERVICE AREA. VERY EASY TO MAKE APPOINTMENTS AND ON TIME. More

by Ron2dor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin
Dec 21, 2022 -

Napleton River Oaks Cadillac responded

thank you for the review

December 07, 2022

GREAT SERVICE, VERY KNOWLEDGEABLE SERVICE STAFF, SERVICE AREA SPOTLESS, BEST DEALERSHIP IN TOWN TO PURCHASE A NEW CAR. More

by Ron2dor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Lewter ***** DON'T KNOW JOHN TYLER?
Dec 07, 2022 -

Napleton River Oaks Cadillac responded

thank you for the review

September 06, 2022

Great service department. On time appointments. Qualified mechanics. Five*****. Marty is great to work with. More

by Ron2dor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Tyler
Sep 07, 2022 -

Napleton River Oaks Cadillac responded

THANK YOU FOR THE REVIEW

Sep 07, 2022 -

Ron2dor responded

All of your team are more than Welcome.

August 06, 2022

I bought a 2021 XTS and it has been in the shop for broken seat, trunk not working, engine light, and now I’m going back for my radio and my trunk won’t open by light underneath the car. I only had it More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin Lewter, John Tyler
Aug 06, 2022 -

Napleton River Oaks Cadillac responded

thank you for the review we will look in to your concerns

Aug 06, 2022 -

Me responded

Correction XT6

June 27, 2022

Have always experienced great service. All the staff are friendly and helpful. Appointments are on time and easy to get. More

by lstor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Tyler
Jun 27, 2022 -

Napleton River Oaks Cadillac responded

thank you for the review

March 31, 2022

Service department is A++ and it doesn’t take a month waiting for an appointment. Very satisfied with the service given and the staff was friendly and customer focused. More

by Mikel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler
Apr 27, 2022 -

Napleton River Oaks Cadillac responded

THANK YOU FOR THE REVIEW

May 19, 2022 -

Napleton River Oaks Cadillac responded

thank you for the review

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