Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton St. Louis Nissan
St. Louis, MO
455 Reviews
Napleton St. Louis Nissan is proud to serve the areas of Saint Charles, Ballwin, and Hazelwood, MO. While our new Nissan store has been around for a few years, being part of the Napleton Automotive Group, our history runs much deeper. The Napleton family has been operating automotive businesses since 1931. We take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations.
There are a lot of exciting things happening here at Napleton St. Louis Nissan. We offer exceptional service both during and after the sale. Come see why Napleton St. Louis Nissan is a great choice for car shoppers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 455 reviews
June 26, 2026
Just went on June 24, 26 Harbor experience, Noah, the sales representative and Mike I believe Mike is GM. Live straight to my face gave me eight inquiries. Will not recommend anyone. It’s sad to see the sales representative and Mike I believe Mike is GM. Live straight to my face gave me eight inquiries. Will not recommend anyone. It’s sad to see these family business is getting over on people at dealerships. More
by Rodrogers2787
Employees Worked With
June 16, 2026
We notified this dealer we would be coming by to look at a specific vehicle, they had it parked out front. Claimed it passes safety and emissions already, yet the turn signal lights were out. I found about a specific vehicle, they had it parked out front. Claimed it passes safety and emissions already, yet the turn signal lights were out. I found about 15 other things wrong with the vehicle including the wires to the back glass cut but not even addressed. It is clear they did not even truly inspect this vehicle properly More
by Momma Bear 1234
Employees Worked With
June 05, 2026
They are very professional and their customer service is phenomenal. I would highly recommend coming. phenomenal. I would highly recommend coming. More
by S_gipson1997
May 14, 2026
If Laren B in Service isn't the Employee of the Year,. ..then it's rigged! ..then it's rigged! More
by oukikr
Employees Worked With
Other Employees :
Lauren B in Service is OUTSTANDING!
March 13, 2026
The service i had done today was excellent. From the young lady that checked me in . The technician that performed the service was great . Even got a video of everything. The only thing I not From the young lady that checked me in . The technician that performed the service was great . Even got a video of everything. The only thing I noticed that was different today was i didn't get the complimentary car wash and did get the vacuum either. But overall the experience was good. More
by bpowell351
Employees Worked With
Lauren Bagby and Jose Ramirez
January 31, 2026
Shout-out to Mazin, Jude, and Owens at Napleton Nissan St. Louis! You guys were absolutely amazing and made the whole process smooth, stress-free, and actually enjoyable. Thanks to your teamwork and prof St. Louis! You guys were absolutely amazing and made the whole process smooth, stress-free, and actually enjoyable. Thanks to your teamwork and professionalism, I was able to seal the deal on my 2026 Nissan SV. Truly appreciate the transparency, patience, and top-tier customer service. Highly recommend this crew! Regards, Kevin More
by oscholrules
January 13, 2026
Seth, was my sales rep on my recent purchase of a Nissan Sentra. I have to say that I usually hate the car buying experience, but this was by far best experience I have ever had. Seth was professional and f Sentra. I have to say that I usually hate the car buying experience, but this was by far best experience I have ever had. Seth was professional and felt like he was there to help,not upsell me on something that I didn’t want. I would recommend him to anyone looking for a new or used car. More
by bburke
Employees Worked With
January 03, 2026
I was here to buy armada This floor manager mil heard was very rude and disrespectful. In between the conversation he threw the paperwork in the table n told us have a nice day Find the car somewhere el was very rude and disrespectful. In between the conversation he threw the paperwork in the table n told us have a nice day Find the car somewhere else. This was very unprofessional and disrespectful. Will never go to mil he is rude. More
by suman kalsi
Employees Worked With
Mil heard
November 20, 2025
Service Center is the worst and I was a loyal client for almost 4 years. Poor Communication, long waits, my experience at another Nissan dealership put shame on this place. Go somewhere else if you can! The almost 4 years. Poor Communication, long waits, my experience at another Nissan dealership put shame on this place. Go somewhere else if you can! There are places that would love to have loyal clients and provide great customer service. More
by RICH WEEDEN
Employees Worked With
Entire Service Department
