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Napleton Volkswagen Springfield - Service Center

4.7

51 Lifetime Service Reviews

3145 S Campbell Ave, Springfield, Missouri 65807

51 Reviews of Napleton Volkswagen Springfield - Service Center

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September 19, 2018

"Service survey"

- gummert7

I would recommend this dealership to anyone they’ve been great to me that’s why I went to give them my business I won’t go anywhere else in the Springfield area.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Horton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"Well done"

- LEONARDKARKIN

It's obvious when you pull into service dept.that you will now experience attention from whomever you speak to. Had to equal that feeling at a dealership. This should be the flagship for VW of America. THANKS AGAIN

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Recommend Dealer
Yes
Employees Worked With
Andrew Horton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bill Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"recall on sunroof and wiper motor"

- STOVALLSM

The work was done in a timely manner and really appreciated have transportation to the mall instead of having to wait for the vehicle to be done. I appreciated the car wash. My only complaint was that there were dirty fingerprints on the interior of the sunroof rim. I have to find something that will effectively remove them.

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Recommend Dealer
Yes
Employees Worked With
Jason Lewis
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 11, 2018

"Service call"

- bevkillingsworth

Excellent service done in a timely manner. Nice to have car washed as well. Friendly and helpful. Highly recommend this service department. Good to work with.

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Recommend Dealer
Yes
Employees Worked With
September 09, 2018

"always a good experience"

- cricket

Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed him up 100%

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Recommend Dealer
Yes
Employees Worked With
Ron Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andrew Horton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Owens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sherri Whitson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Zemcik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 09, 2018

"Excellent"

- PILOTA1

Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timely manner with outstanding service.

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Recommend Dealer
Yes
Employees Worked With
Michael Kanowsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andrew Horton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Owens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sherri Whitson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Zemcik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 07, 2018

"Great service team!!"

- drewanna3

The service team is always accommodating to my schedule. They have serviced all my vehicles (2 Mitsubishi and 1 Chevy Silverado HD2500). I recommend them to everyone I meet!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Horton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Owens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Zemcik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Lewis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Veitschegger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jacob Woody
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 04, 2018

"Service"

- KIRK.THOMPSON

Michael was great. I did have to come back (an hour and a half drive) because the parts had to be ordered. Other than that it was excellent.

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Recommend Dealer
Yes
Employees Worked With
Michael McCormack
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 02, 2018

"Great service"

- AEHYRES

Overall great service! I only go to Volkswagen to take my 2007 VW Rabbit to get service done and it hasn't let me down ever since. This is a good place to go. The staff is friendly. I've always dealt with Steve and throughout the 1.5 years I've gone here, I haven't been disappointed. Plus, they give a military discount.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Zemcik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"Great customer service "

- laurens910

I have a Jeep which I bought used from Napleton’s. It started making a weird sounds when shift in low gears and I took it back to their service department to investigate. They had my car all day long and printed off a long list of things they checked - however, because they are not a Jeep dealer they couldn’t access certain aspects of my vehicle’s computer system. They very apologetically told me I would have to take my car to a Jeep dealer to truly found out the problem and didn’t charge me a dime for all the work that they did the entire day. They had no solution but allowed me to save my money. I was very appreciative.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Zemcik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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