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Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Arlington Heights, IL

4.1
2,548 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else? Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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1155 W Dundee Rd

Arlington Heights, IL

60004

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Showing 2,548 reviews

July 11, 2025

Alan was polite efficient and friendly. Explained everything perfectly. Happy to have my Wrangler taken care of here. I was even offered a free duck for my dashboard! More

by Tuco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jul 12, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Tuco, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!

July 10, 2025

I do not recommend this dealership to anyone. The sales team was aggressive and unprofessional throughout the entire process. Every time we asked for clarification on the inflated pricing, the sa More

by RMTI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry
Jul 13, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Rmti, We sincerely apologize that you did not have a better experience with us. thank you for bringing this matter to our attention. We take our customers experiences and comments extremely seriously. Nevertheless, we will certainly use this as an opportunity to improve. We would like to ask you to please contact us at (847) 298-0900 so we can work with you to make this right. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

July 10, 2025

Alan was fantastic to work with! He was knowledgeable, friendly, and made the entire process smooth and stress-free. He took the time to explain everything clearly and kept me update More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jul 13, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again. And thank you again for the great review! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

July 10, 2025

Brought my jeep in today for oil change, battery for key fob and a red light for engine. Joanne told me I also had a free tire rotation still. No issues with the engine light, thanks god. Great ser More

by kevin4510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Stickels
Jul 11, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Kevin4510! Please let us know if there is ever anything else we can assist you with. We are always more than happy to assist you if anything else comes up. Take care! Regards, Angela Rivera Customer Relations Manager Napleton Arlington Heights CDJR 847-481-8411 angela.rivera@napleton.com

July 05, 2025

Our service advisor Alan was amazing and was able to take care of my vehicle perfectly. More

by Colindreskarla83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan weissman
Jul 09, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Colindreskarla83! Please let us know if there is ever anything else we can assist you with. Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Angela Rivera Customer Relations Manager Napleton Arlington Heights CDJR 331-979-2821 angela.rivera@napleton.com

June 03, 2025

Eddie morales was a great sale man. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also. More

by Jrdante2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie M and finance manager
Jun 05, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Jrdante2008! Congratulations on your purchase! We hope we can continue to be of service to you down the road. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

June 03, 2025

Thanks to my sales man Eddie Morales for getting me in the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also More

by Jrdante2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie M and finance manager
Jun 05, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Jrdante2008! Congratulations on your purchase! We hope we can continue to be of service to you down the road. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

May 24, 2025

The manager is a hot tempered mess. .. While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. H More

by Jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
May 25, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Jeffrey, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Napleton's Arlington Heights Chrysler Dodge Jeep RAM Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 331-979-2821 marta.nilles@napleton.com

April 14, 2025

Muhammad Akhtar was professional and polite,he turned a iffy situation into a sale. Alex the manager was also very helpful in our decision making More

by Cckemikem
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Goldman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our Staff took such great care of you, Cckemikem! We hope we can continue to be of service to you down the road! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212

March 15, 2025

Alan is an excellent service consultant. He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently servic More

by Anahid
Recommend Dealer
Yes
Employees Worked With
Alan Weissman
Mar 18, 2025 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear our staff took such great care of you, Anahid! We hope we can continue to be of service to you down the road!

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