Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,540 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,540 reviews
September 13, 2018
Communications Nightmare I stopped in to the dealer one morning and met Marquis, he was nice, easy to talk to, and showed me the new JL Unlimited Wrangler customized by FRC. I stopped in to the dealer one morning and met Marquis, he was nice, easy to talk to, and showed me the new JL Unlimited Wrangler customized by FRC. The new soft top is amazing. We went for a drive, still great to deal with and talk to. When we got back, we exchanged contact information. I inquired about how that JL compares to the FRC customized JK. He was in a hurry to get to a morning meeting, he tossed me the keys and said take it for a drive. I am not new to a Wrangler, I had a 99 and an 06, so I proceeded to introduce myself to the JK as well as take a test drive. When I got back he was nowhere to be found...still in a morning staff meeting, so I left the keys with the lady at the front desk. After leaving I texted him about the JK Wrangler I drove...it was not on the website, when he finally responded, he said it was sold. I stopped in the next morning on my way to work it was still there...and for a few days after that...no response. When I said my wife and I would stop in that weekend...no response. When we got there...no response. We wound up meeting Paul, and he stepped in to help us. I was interested in showing my wife the new JK and JL four door Wrangler. She specifically wanted to see the soft top function, and see if she could work it on her own. Paul took the time to show us the new soft top design, despite the fact he has absolutely no clue in how to drive a manual transmission which the Jeep he was showing us had. We explained that we were still considering our different options (hard or soft top, JL or JK, lifted or stock, and color) Looking at the two vehicles he showed us helped in our decision making process. As soon as he learned we weren't buying that day, and had simply stopped in on our way to a family family event, he became quite rude and short with us. Basically hustled us out the door... He told us to keep in contact via Facebook (who does that??) and that we would be back after we had a chance to discuss our options. We asked him the same question about the JK which was not listed on their website, he too said it was sold...when it was right out his window. I sent a pic of the VIN, a pic of the dealer stock number, and a pic of it parked outside. I asked him a price... he couldn't find the Jeep. When I asked about the window sticker (since it wasn't on the vehicle), and what options the JK left the factory with (before the FRC customization) he finally said "I work at a volume dealer, and I have customers in the store talk to someone in customer service..." and "when you're done internet surfing come see me"... Excuse us for having busy lives, and not being able to drop everything to sit in a dealership for HOURS and play number games. While we were asking about a vehicle that I drove and wasn't listed on the website. I didn't plan to contact this dealer ever again, but the family of a colleague at work purchased a vehicle with little to no problems...so I decided to try again. We shall see what happens, it's not looking much better the third time around.... Finally got a phone call from a wonderful woman, I believe her name was Lisa, she took the time to listen to our experience. We then got a call from Mario, and got a chance to discuss our options...I never thought I would say it, but we are finally discussing a deal with someone who cares about customers. We shall see if the numbers work... More
by TruckCoLt
Employees Worked With
Marquis Singleton, Mario Gentry, Paul A. Dome
September 12, 2018
Jeeps I went to many dealerships and they all treated me badly and I almost gave up on my search for a car. But then I met John and Mario at Napleton and th I went to many dealerships and they all treated me badly and I almost gave up on my search for a car. But then I met John and Mario at Napleton and they actually treated me with respect and got me a good price. Dreams do come true! More
by Jeep girl 109
Employees Worked With
Mario Gentry, John Phelan
September 12, 2018
Great and friendly Thank you to chad David and Jared for helping us out with everything. We’ll be sure to send our family and friends out to see them Thank you to chad David and Jared for helping us out with everything. We’ll be sure to send our family and friends out to see them More
by Happycustomers
Employees Worked With
David Urritia, Chad Ingram, Jared Hietikko
September 11, 2018
Perfect car for my wife Came in to check out some Jeeps since my wife has always wanted one. She fell in love with the Jeep renegade and they gave me a deal i couldn’t pass u Came in to check out some Jeeps since my wife has always wanted one. She fell in love with the Jeep renegade and they gave me a deal i couldn’t pass up on it More
by Manny
Employees Worked With
Mario Gentry, Jared Hietikko
September 11, 2018
Jeep Grand Cherokee Jerry Lopata did a very good job with our purchase. Didn’t push and make us feel like we were being taken advantage of. Entire staff was respectful a Jerry Lopata did a very good job with our purchase. Didn’t push and make us feel like we were being taken advantage of. Entire staff was respectful and small errors in the deal were promptly corrected without question. Staff was not pushy with add-ons. Only complaint is the time it takes. It shouldn’t take 4 hours to purchase a car More
by Danno225
Employees Worked With
Bill Ioannitis, David Rich, jerry lopata
September 10, 2018
New car experience Great dealership that works great for you. Robert Taylor was very good at making sure all went smooth. All the staff there were wonderful to deal wit Great dealership that works great for you. Robert Taylor was very good at making sure all went smooth. All the staff there were wonderful to deal with. More
by Flatfoot56
Employees Worked With
David Rich, Robert Taylor, Mark Bisciotti, Joey Passarella
September 10, 2018
Great experience with Jason ebbole Had a great experience the second I step in from the reception to the sales person. Jason ebbole took care of me with everything and answered all ques Had a great experience the second I step in from the reception to the sales person. Jason ebbole took care of me with everything and answered all questions regarding truck and purchase went easy and fast . More
by Gerachavez427
Employees Worked With
Jason Ebbole
September 08, 2018
Awesome salesman! Went in today to purchase a car advertised on Autolist.com. It was brand new listing no pictures. When we got to dealership we were greeted warmly by Went in today to purchase a car advertised on Autolist.com. It was brand new listing no pictures. When we got to dealership we were greeted warmly by Irving. The car happen to be in getting detailed. We spoke for a bit he ran the carfax report, gave us a price and a price for my trade. While waiting for the car to arrive Napelton treated to lunch. When car was ready had a test drive. Car was just what we wanted. Great price. We were on our way in about an hour. Thank you Irving for a great experience. More
by Ravval
Employees Worked With
Bill Ioannitis, Irving Medina, Pedro Salgado
September 08, 2018
High altitude grand cherokee Bought a handful of cars in my life and wanted to take a minute to leave jared a review because not only was this the easiest car purchase I’ve ever m Bought a handful of cars in my life and wanted to take a minute to leave jared a review because not only was this the easiest car purchase I’ve ever made but he went out of his way to ensure i was happy with what i bought. More
by Vin
Employees Worked With
Jared Hietikko
September 08, 2018
Overland Bought a grand cherokee from Napleton was happy with how much Jared cared. Wasn’t just a sale to him he helped me get my belongings out of my old car Bought a grand cherokee from Napleton was happy with how much Jared cared. Wasn’t just a sale to him he helped me get my belongings out of my old car and into the new car washed my new car himself and thoroughly went over all the features on my new car and the differences all around very happy. More
by Jeep enthusiast
Employees Worked With
Jared Hietikko
