Napleton's Arlington Heights Chrysler Dodge Jeep Ram

i wish i would have read these reviews before shopping at this dealership! I seem to have been scammed like many others here. For sake of keeping the reading short i will summarize. Online price wasnt anyw this dealership! I seem to have been scammed like many others here. For sake of keeping the reading short i will summarize. Online price wasnt anywhere near what they sold me the car for. Unfortunately they suckered me in with the how much can u afford tactic, and the”safety plan” which adds 2500 for nitrogen and a spare key etc. I didnt want to agree to this but the manager was saying they cant remove it and aggressively told me just to sign, over and over. Said i was being stubborn, just sign. After doing the math i realized i could have got a better deal at any other cdjr closer to my house. I have other issues With this dealership but hopefully this is enough info to inform buyers to BEWARE!!! More

Alyssa was so helpful to me for my first big purchase. She had me test driven the car, explain to me the different functions thereof,and help me get a financing to the same. Happily went home with the car She had me test driven the car, explain to me the different functions thereof,and help me get a financing to the same. Happily went home with the car, very satisfied. Kudos to Alyssa and her team in Arlington Napleton CDJR. Transaction date was 10/22/2019. More

I must say for my first car buying experience I felt really comfortable working with Alex. He did everything possible to meet my needs. Give the guy a raise! I highly recommend buying from him. Everyone really comfortable working with Alex. He did everything possible to meet my needs. Give the guy a raise! I highly recommend buying from him. Everyone was friendly & courteous from beginning to end. Although the wait time was long because they were busy on a Saturday (which was expected) I was always assured I was taken care of by everyone. Definitely would go back for when in need of a new car. More

Awesome Experience!!! Walked in this morning and walked out within an hour and half with a brand new Dodge Charger. Everything went very smooth and quickly. Everyone that Walked in this morning and walked out within an hour and half with a brand new Dodge Charger. Everything went very smooth and quickly. Everyone that I had contact was very professional and friendly. More

Awful Julio promised navigation or Apple play on our Jeep and we were at the dealership until 2am. When we went to set up Apple play the next day - it wasn’ Julio promised navigation or Apple play on our Jeep and we were at the dealership until 2am. When we went to set up Apple play the next day - it wasn’t available on our Jeep. We tried trouble shooting and everything - when we called Julio - he said that it’s not available on our Jeep. I played phone tag with Julio for weeks and he came back and said they could install navigation but it would be $800. As a nice gesture they would split the cost. However, that is unacceptable because I bought a car with navigation. Julia said he would get back to me and never did. I called back in multiple times. Finally requesting to speak with his boss Mario. Mario sounded like he would resolve the issue and call me back. But I have not heard from him and it has been a few more weeks. I purchased the car early Oct. julia came back w the split fee on Oct 23 and I have not heard from him since. The buying process took forever and now something that was promised with the vehicle the dealership is completely ignoring me. Very unprofessional. More

Friendly service, fair price Napleton Jeep had the best selection and best prices in the area. The staff was friendly and helpful. Our salesman was knowledgeable and professional Napleton Jeep had the best selection and best prices in the area. The staff was friendly and helpful. Our salesman was knowledgeable and professional. The buying process was simple and smooth. More

Buyer Beware We bought a car from here in September. They rushed us through the paperwork to get us out of there so they could close for the day. They ended up doi We bought a car from here in September. They rushed us through the paperwork to get us out of there so they could close for the day. They ended up doing the paper work all wrong. The license plates were sent to a wrong address and when reviewing the paperwork they charged us more for the car than the offer we were promised. Then we got the home (over an hour away) to find out one of the keys doesn't even work. We've reached out multiply times to get the issues resolved and each time we're told we'll look in to it and get back to you and never hear anything back. Almost two months later and still no resolution to anything. Half the people we talked have left the company as well. More

The worst customer service experience ever I mad a service appointment 1 week ago to bring my car in for it's first oil change. I arrived 15 minutes early for my appointment. When a service adv I mad a service appointment 1 week ago to bring my car in for it's first oil change. I arrived 15 minutes early for my appointment. When a service advisor finally greeted me, I was told that their appointment schedule got messed up and it cancelled all appointments and that it would take at least 2 hours for an oil change. I even showed him the text confirmation I received only to have my advisor shrug his shoulders, and say, "as I said everything got cancelled" I was already there so I decided to go ahead and wait. I waited 45 minutes, and hadn't seen my car even move from the spot in the service drive. I decided that it was stupid to wait and went back out to cancel my appointment. Standing there again with no assistance until someone finally came up to assist me. When I told him I'd rather not wait, and that 2 hours for an oil change was ridiculous, he just took the ticket out of my car, and handed me my keys back. All he said was,"you'll have to back out, and I'll open the door for you" Not any apology. I will never go back and all I can say is...BAM....YOU SUCK More

Car shopping made easy Car shopping is a very overwhelming task that can leave you traumatized for the following shopping experience. Julio and his team made us look at shop Car shopping is a very overwhelming task that can leave you traumatized for the following shopping experience. Julio and his team made us look at shopping for a car so differently. Everyone was exceedingly understanding and cooperative. Not only did we walk away with a car we wanted but all our questions were answered. Thank you to everyone! More

I can't believe y'all got rid of your best sales person there! I felt Irene was energetic.. knowledgeable..and compassionate about her customers and her job..Two thumbs down for that decision...I'm sure s there! I felt Irene was energetic.. knowledgeable..and compassionate about her customers and her job..Two thumbs down for that decision...I'm sure she will be an asset to who new employer.. More