Brooklyn Colacino

Napleton couldn’t be more accommodating ! The service was top notch with everything from the moment we walked they thru the door! The service was top notch with everything from the moment we walked they thru the door! More

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Everyone was great that I worked with, I would definitely recommend this dealer to friends and family. recommend this dealer to friends and family. More

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1 Star — Extremely Disappointing and a Waste of Time I had a very disappointing experience with Napleton Arlington Heights while attempting to sell my vehicle. The dealership contacted me regarding my had a very disappointing experience with Napleton Arlington Heights while attempting to sell my vehicle. The dealership contacted me regarding my car and initially provided what appeared to be a fair estimate. I was specifically asked to provide the Toyota dealer’s inspection report, which I promptly sent to them. After reviewing the information, they asked me to bring the vehicle to their dealership so they could conduct their own inspection. I made the trip and spent my time and effort doing so based on the understanding that the initial discussions and the information I had provided would be taken into consideration. Unfortunately, after completing their inspection, they came back with a significantly lower offer. What is most frustrating is not simply that their final offer was lower. Dealerships are obviously entitled to adjust an offer after an inspection. The problem was the way this process was handled. After the discussions, the exchange of information, and their request that I bring the vehicle in, I felt that my time and effort had not been respected. If the dealership already had concerns that could materially affect the value of the vehicle, those concerns should have been addressed before asking me to make the trip, especially after receiving the Toyota dealer’s inspection report. This experience left me feeling that the initial estimate was not a realistic representation of what they were actually prepared to offer. My advice to anyone considering selling a vehicle to this dealership: get the offer and all important valuation assumptions in writing before making the trip, and do not assume that the initial estimate will be honored after they get you to the dealership. I value straightforward and transparent business dealings. Unfortunately, that is not what I experienced here, and I would not want another customer to waste their time and effort as I did. More

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We had a wonderful experience at Napleton of Arlington Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee wa Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee was smooth and stress-free. We really appreciated how patient and kind the staff was and how they took the time to answer all of our questions. We are very happy with our experience and would definitely recommend Napleton of Arlington Heights to anyone looking for a new or used vehicle. Thank you for making our car-buying experience such a positive one! More

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After leaving my original review, I was contacted directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to m directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to my credit card. I truly appreciated the personal outreach and their willingness to take accountability and make things right. Since then, I have returned for additional service, and the difference has been noticeable. I’ve been treated kindly, professionally, and with genuine care, which tells me they didn’t just react — they adjusted. Customer service recovery matters, and in this case, they recovered well. Because of how they handled the situation after the initial misstep, I feel it’s only fair to leave a 5-star review. People and businesses make mistakes; what matters is how they respond. Napleton owned theirs, learned from it, and earned a second chance. More

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Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More

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We found a car we were interested in purchasing if upfront. We live about an hour away, was recommended to this place. It was a bit out of our price was and was told over the phone they would drop it upfront. We live about an hour away, was recommended to this place. It was a bit out of our price was and was told over the phone they would drop it down and we had no worries. Fast forward driving an hour there. We were told the price was firm and we were thrown out of their store. HORRIBLE CUSTOMER SERVICE! Called again today twice and the first person said they could get the price down and then another person said that we're asking for is fair but they can't do it. The car had two dents and multiple scratches. And the stereo didn't work too. Keep in mind I'm 18 years old looking to buy my first car for a high price and was offering to pay the original price including tax title and license and was still denied. Horrible service and communication, no one ever go here. I definitely do not recommend. They lie to get you to come in and persuade you to buy you a car for an asking price that isn't reasonable. Don't come here unless you want a snotty dealership to try to take all your money. They've called me a liar are completely ignorant to negotiation. Also trying to get us to spend over 9k during a pandemic where many people have a hard time with money! HORRIBLE DEALERSHIP More

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Total False info and LIes Forget those fancy price reductions on new Ram trucks. All a bunch of crap to get you into the door..Even the salesman himself said hes seen no one qu Forget those fancy price reductions on new Ram trucks. All a bunch of crap to get you into the door..Even the salesman himself said hes seen no one qualify for all the incentives and discounts. Looked to good to be true being able to buy a new 2020 Ram 1500 that listed for 50K, for 32K. Not going to happen....And then he tells me theres a hidden dealer package they caharge you 2500 for thats not listed anywhere. The sales Manager was RUDE and could care less if I was there or not. Youd think the day before they were being forced to shut down do to the virus, that theyd consider all deals. Not this one. We were so far apart in price that I laughed. And they still couldnt let it go...And when I got loud about how I was being treated, I was given my keys and asked to leave as to not upset the other customers. What a joke. Wife and I have perfect credit (860), make good money, have secure long time careers, own 4 homes, 3 of which have no mortgages, had a decent trade in, and were ready to buy, until we were severely lowballed and embarrassed by the numbers we were given. Im a numbers guy and did my homework before I came in only to be insulted. Never again Napleton, and trust me, word spreads quick........BUYERS BEWARE More

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Looking to cheat you! I wish I had read the reviews for this dealership before I drove four hours one way to purchase a new 2020 Jeep Grand Cherokee. I was impressed that t I wish I had read the reviews for this dealership before I drove four hours one way to purchase a new 2020 Jeep Grand Cherokee. I was impressed that they used every dealer scam I have ever heard of. After the test drive they pulled out the four square technique. I kept trying to discuss MSRP and incentives and they would not get off of what payment I could afford. They offered me $9000 for my 2016 Jeep Cherokee Trailhawk. Although I thought it was an insulting offer kept my mouth shut. I informed the sales manager that I had two dealerships offer me $14000 earlier in the week so he would need to step up. The next scam was posted on the windows of all the new cars. They charge $2500 for a dealer installed safety package which includes Nitrogen filled tires, a set of lug locks for the tires, a years worth of oil changes and car washes for life... It's funny but true. So in the end I was there to buy a car with a $40,000 MSRP before incentives and negotiations. Their advertised price was $32000. I emailed Brooklynn and Armi three times to confirm that the advertised price on the internet was the actually price. They both assured me the price was the price but they were obviously lying. Through the negotiations they wanted me to pay $800 per month for 60 months (which is $42K) or $700 for 72 months which is 52K ($20,000 more than advertised sale price and $12K over MSRP!) The sales manager was unwilling to let the car go for anything less... I truly feel bad for the people that fall for their tricks. I was willing to walk away and drive four hours home with a lessoned learned. I would guess a lot of people do not because they don't know better. Shame on you! More

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