Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Deception from the start Found a 2019 Jeep Compass my daughter was interested in online. I called to confirm the vehicle was there and ended up speaking with Armi who assured Found a 2019 Jeep Compass my daughter was interested in online. I called to confirm the vehicle was there and ended up speaking with Armi who assured me the price was the price and that Jeep also had )% financing available.The price wasn't the price when you include all the add-on fees. Financing wasn't )% with the price and then was led to believe it would be 4.9% "but you can change to a better financing option 4 months later so you get all the incentives". Wait, Wait and more wait. After 5 ours, we are now in the finance office. Fill out all the paperwork and to my surprise, the last sheet shows the payment amounts and that finance is actually 6.61%. i have an 850 credit score and my daughter has a 750 by herself. To top it all off, I sent an email directly to the GM explaining the entire experience and haven't heard a word. Appears what we went through working with Napleton Arlington Heights Jeep, must be a common practice. I will never be back or send anyone to this dealership. More

great dealership great staff I bought a Jeep and 2 weeks later my girlfriend also did great dealership great people I’m out of state buyer and they made it easy I bought a Jeep and 2 weeks later my girlfriend also did great dealership great people I’m out of state buyer and they made it easy More

2019JeepCompassLimitedLease I recently leased a 2019 Jeep Compass Limited from Napleton. From the trade in if my Kia, to the working of the deal, to the eventual driving off e my I recently leased a 2019 Jeep Compass Limited from Napleton. From the trade in if my Kia, to the working of the deal, to the eventual driving off e my new Jeep was seamless. Ryan Gannon was a great help. Very professional, personable, and never pushy. I highly recommend going here for your business. More

Awesome experience ! Awesome dealership ! Ryan was pro level 💯 showed me everything about my Jeep and I probably test drove 8 of them before fount the one ! Bambaby ! Awesome dealership ! Ryan was pro level 💯 showed me everything about my Jeep and I probably test drove 8 of them before fount the one ! Bambaby ! More

Julio was great! Julio took care of me and made sure I had everything I needed. I recommend anyone to go visit him. He will definitely take care of you. Julio took care of me and made sure I had everything I needed. I recommend anyone to go visit him. He will definitely take care of you. More

Typical sales process but they kept it friendly I enjoyed the banter with the salesperson and manager. They came as close as possible to my final price. The vehicle I purchased was used with low m I enjoyed the banter with the salesperson and manager. They came as close as possible to my final price. The vehicle I purchased was used with low miles and I have confidence it will be a reliable vehicle based on their check if the mechanical and safety systems. Overall it was a positive experience. More

Fast and Friendly They showed me what I wanted and didn’t try to convince me on things I didn’t need or want. Friendly staff and everything went smooth. They showed me what I wanted and didn’t try to convince me on things I didn’t need or want. Friendly staff and everything went smooth. More

Great dealer I bought two Jeeps from them in the past week. Trevor Schaefer was really helpful. I strongly recommend buying vehicles from him. Napleton vehicles ar I bought two Jeeps from them in the past week. Trevor Schaefer was really helpful. I strongly recommend buying vehicles from him. Napleton vehicles are fairly priced and people are super nice. I would definitely buy again. More

Great service, friendly, very thorough. Paul did a great job helping us out in a timely manner and showing us exactly what we were looking for and getting us a good deal. Everyone on staff w Paul did a great job helping us out in a timely manner and showing us exactly what we were looking for and getting us a good deal. Everyone on staff was very friendly and helpful, explaining everything thoroughly. Had a great visit and am very pleased with the service. More

ANOTHER GREAT DEAL WITH THE SHY GUY!!! Had an absolutely first rate car buying experience at Napleton of Arlington Heights. A friend of recommended I see Chris “the shy guy” Schei if I were Had an absolutely first rate car buying experience at Napleton of Arlington Heights. A friend of recommended I see Chris “the shy guy” Schei if I were looking for a knowledgeable and salesman to talk to and have walk me through the vast inventory at Napleton. I could not have been more pleased by the overall experience I had. Having owned a 1970 Hemi Dodge Charger, it was like a trip down memory lane talking with Chris about that golden era of vehicles. His knowledge of the Chrysler, Dodge, and Jeep lines through the years was overshadowed only by his excitement and knowledge of the current lineup of vehicles you have to offer. I am currently looking to order a Red Eye Challenger as one was not in stock and Chris said it could special ordered. I am in the process of selling off a couple of my prize vehicles to make this purchase. While there Chris introduced me to Joe Falzone, his manager and I have never felt so comfortable when shopping for a vehicle than I was with Chris. When I am ready to purchase I will be back in touch with Chris, the Shy Guy. Highly recommend to anyone in the market to visit Napleton Arlington Heights and talk to The Shy Guy, Chris Schei. More