Michael Allegretti
Michael Allegretti at Napleton's Arlington Heights Chrysler Dodge Jeep Ram
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Michael Allegretti

Sales manager

Napleton's Arlington Heights Chrysler Dodge Jeep Ram

1155 W Dundee Rd
Arlington Heights, IL 60004

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4 Reviews
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4 Reviews

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4 Reviews of Michael Allegretti

April 26, 2024

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Employee Rating

Avoid this dealer if you can, poor service, they don't care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this More

by junewangs
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Workmanship
Service Time
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Recommend Dealer
No

April 18, 2024

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea More

by mmaynard881
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 20, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Melissa, thank you so much for taking time to write this review. We are sorry to hear you are experiencing mechanical issues with your vehicle. I would like to mention that customer satisfaction is of our outmost importance, which is why we have a thorough process in place for all of our sold customers. After your purchase there were many unsuccessful attempts made to contact you. We finally spoke with you on 6th of January 2023 where you expressed how great everything was with your vehicle. Multiply follow up were made thru out the pass year and a half but unfortunately we were only able to leave voice mails in hopes of receiving call back. The first record of you contacting the dealership the dealership was on February 12 2024 where you requested warranty information because your check engine light recently went on. Please feel free to give us a call if you need any additional information on extended warranties you have purchased for your vehicle. We will be happy to provide that. Regards, Marta Nilles Customer Relations Manager Naplwton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Apr 20, 2024

mmaynard881 responded

If you are all about best servicing your customers then why didn’t you call me back to resolve this situation. I have my warranty information, and that’s not what I’m requesting. If you read my compliant or spoke to your team regarding the issues I’m experiencing with my Jeep you would understand that I have been experiencing electrical issues that are making make vehicle unsafe to operate. I’m asking for it to be fixed. My Jeep had over 80 error codes when it is brought in to be serviced. This is unacceptable for a vehicle that was just purchased. Don’t waste more of my time. Pick up the phone and have the curtesy to call me back.

March 14, 2024

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Employee Rating

Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w More

by chloe.a.broady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Hadziahmetovic, Joseph Youseph , Kissy Freeman

Mar 15, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Chloe.a.broady! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

January 31, 2024

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Employee Rating

The dealership was very professional from the time we walked in the front door. Michael saw us standing in the middle of the showroom and asked if we needed help. From there, Zach took great care of us. More

by Josh W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Ullrich

Feb 02, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Josh W.! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Regards, Marta Nilles Customer Relations Manager Napleton's Arlingto n Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

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