Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

No Customer Service After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was abl After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was able to talk to someone in service. I then had a reason to call back after the weekend and, of course, was unable to get through to anyone in service. It states that the phone calls are being recorded but I wonder if anyone is listening to the recordings. The girl who answers the phone is so loud that you literally have to pull the phone away from your ear and she talks so fast that you can barely understand what she is staying. She says she will connect you to service but all you ever get is a recording and I have yet to receive a call back from this organization ever. Also, on your website it has a place to see your "Staff" but it is blank. It concerns me that you no longer have any staff. I have left a message for Alex, the manager who I had to deal with when I purchased my car because of the horrible experience. Let's see if I get a return call. More

Eric Marcum I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every ti I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every time they serviced it at the time I requested it be finished.Very pleased with this dealership.Eric , Thank You for all your help. More

Eric Marcum Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm. Walked 7 miles home because I didn't know they had shuttle buses because the never offered me one. When I want back to pick up my car at 3pm come to find out my car has not been touched. I did not receive a courtesy call to let me know my car wasn't ready. When I complained to Eric Marcum he had a careless attitude. He was actually trying to blame other workers for his mistakes. Eric Marcum is unprofessional . Told him I was going to make a complaint to corporate office he said who cares. Would never recommend this place to anyone. More

Worst service ever Napleton Dodge have the worst customers service. Andy service advisor should not work there. I will never fix my car until Andy works at this dealersh Napleton Dodge have the worst customers service. Andy service advisor should not work there. I will never fix my car until Andy works at this dealership. More

Terrible customer service. I made an appointment in advance. Brought my car for service 08/19/14. One of my seats did not fold. They respond to your call on 1st or 2nd ring and I made an appointment in advance. Brought my car for service 08/19/14. One of my seats did not fold. They respond to your call on 1st or 2nd ring and that’s where great customer service ends. These people had my car for 5 1/2 hours. I called first time 2 hours after I left my car, left message – no response. Second call 3 hours after I left my car, left message again – no response. 3rd time I called service department manager, left message – no response. I had to work next day and I have no car and do not know what is going on. I rode a bike to get my car back and 2 min before arrival they called me and told me they have to order a new part. They had my car for 5 ½ hours. They just want to take your car regardless how busy they are and they do not care you most likely need your car. They do not respond back to you, etc. I was without car half of the day. They could schedule my appointment later that week or next week, take a look at it then do part ordering and fix it later. Did not leave my car with them will take to another dealer. This is my first and last experience with this dealership. More

Still waiting for a call back I've bought 2 cars from these guys..last night I dropped a car off for service...I'm still waiting for a callback from Wade...my service "guy"! Dear N I've bought 2 cars from these guys..last night I dropped a car off for service...I'm still waiting for a callback from Wade...my service "guy"! Dear Napleton...please get your act together..Fields Jeep has you beat! I drive a 2014...next year Ill drive a 2015..but I will consider Fields for the sale...thank you! More

I have had my Chrysler in for service 4 times in 2 months for the same issue with no resolution. I was forced to drive hours out of my way to another dealership only to have them tell me that Napleton put a for the same issue with no resolution. I was forced to drive hours out of my way to another dealership only to have them tell me that Napleton put a faulty battery in my car. This is completely unaccetpable. More

My husband called and made an appointment for a recall for his car after receiving a letter from Jeep. He brought in his car and the service person (Eric) told him that there was no recall and that he di for his car after receiving a letter from Jeep. He brought in his car and the service person (Eric) told him that there was no recall and that he didn't know what he was talking about. He even went to the point to prove he was right by showing him a screen. We received a letter from the dealer in regards to the recall and my husband had a number that he could call if there was any problems. He spoke to a woman who called Eric and Eric claims he made a mistake and had put in the wrong car info. My husband asked him to make sure he did put in the right car and that is when Eric became hostile and argumentative. My husband called him back and now Eric instead of apologizing has blamed my husband once again for his mistake. Very unprofessional and rude. More

The customer service is fast and courteous. We would definitely return to Napleton's Des Plaines Dealer for sales and service. We are very satisfied with our car and the ease of our sale with Napleton C definitely return to Napleton's Des Plaines Dealer for sales and service. We are very satisfied with our car and the ease of our sale with Napleton Chrysler Dodge Dealership. Thank you for everything!! More