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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

May 07, 2022

Tres Mercer is hands down the best salesmen. So thankful for all the help. Had no issues what so ever. More

by Kylecrary10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tres Mercer
May 09, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Tres Mercer will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

April 28, 2022

I bought a 2020 Honda Civic Si from Sam Samet after being unable to purchase a 2022 Civic Si due to supply chain issues. Honda has not been able to meet the demand for that model. My purchase experience wi More

by usmcdad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Samet
Apr 29, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your kind review; we are happy to pass along your comments to Sam here at Napleton's Auto Park of Urbana! We hope you continue to choose us for all your automotive needs! Take care!

April 27, 2022

I highly recommend working with Sam Samet in the Toyota section. I didn't end up buying a vehicle from Sam, only because of the inventory shortage and the limited availability all dealers have right now. More

by slstauffer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Samet
Apr 29, 2022 -

Napleton's Auto Park of Urbana responded

Hello, thank you so much for your feedback! Our team member Sam will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 20, 2022

Welcoming, helpful, and frequently available to answer my questions over the phone and in person. I'd recommend this dealership to anyone in the Champaign-Urbana area. More

by Billy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Mannan
Apr 23, 2022 -

Napleton's Auto Park of Urbana responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

April 18, 2022

Tyreese was amazing. Was not pushy at all, listened to my concerns, and answered all my questions. More

by haclif1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyreese Smith
Apr 21, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff, Tyreese was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

April 16, 2022

The experience at Napleton's was great! Reese was very supportive of us and helped us determine the proper vehicle. More

by shp3372
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reese
Apr 18, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2022

Very informative. Pleased with our experience. Worked with jim and ed and they were professional and gave us all the needed information. More

by jfkosch2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ and Ed
Apr 08, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 02, 2022

The people at Napleton’s are super friendly and personable. They make it painless to look for a car and low-pressure. Shout out to Ty who patiently answered endless questions, (including the ones f More

by SandraLynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty
Apr 05, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Thanks again for the recommendation, and have an amazing day!

April 02, 2022

Knowledgeable Respectful Helpful Clean Well-Managed Efficient Dedicated Kind Flexible Thorough Well priced Good Nice More

by mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tres Mercer
Apr 05, 2022 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2022

JJ WAS AWESOME IN HELPING ME. I LOVE MY NEW TRUCK. WOULD RECOMMEND HIS TO OTHERS FOR HELP IN FINDING A VEHICLE. THANK YOU!!!! More

by barbara.ryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ, Ray, and Sam are awesome.
Apr 04, 2022 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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