Napleton's Auto Park of Urbana

I’ve purchased several cars from Napleton’s and it’s always been a good experience. Sam is a knowledgeable salesperson and very personable. He’s never pushy which is great! always been a good experience. Sam is a knowledgeable salesperson and very personable. He’s never pushy which is great! More

You need to experience napletons! This staff is so friendly and knowledgeable not pushy. Emma was my sales person and she took the time to show all the unique details and how they w This staff is so friendly and knowledgeable not pushy. Emma was my sales person and she took the time to show all the unique details and how they work hurry out cars go as quick as they come More

HUGE THANK YOU to Jessica Huskisson, Service Advisor, and mechanic Cody!! I limped in on a completely flat left front tire on my Kia Optima last night at almost closing (it was a holiday too). I'd puncture mechanic Cody!! I limped in on a completely flat left front tire on my Kia Optima last night at almost closing (it was a holiday too). I'd punctured it and you could hear the air exploding out of it. I was panicking for fear that I'd destroyed the tire and would have to replace it. Jessica and Cody took care of me and my Kia. Jessica sent me to get a tea at their complimentary coffee/tea stand while Cody diagnosed the issue and then repaired my tire. Great customer service!! Most places would have said, "Leave it or come back tomorrow, we're closing," not Jessica and Cody. Thanks again!! I'll be back for when my Kia needs servicing. This is a FIVE STAR review!! It only comes up as 4.3 :( More

We had an outstanding experience at Napleton’s Auto in Urbana largely due to our salesperson — Sam Samet. Sam is a wealth of knowledge when talking about new cars as well as comparing a new model to an ol Urbana largely due to our salesperson — Sam Samet. Sam is a wealth of knowledge when talking about new cars as well as comparing a new model to an older one. Our new vehicle wasn’t not in stock and Sammy researched to find when it was going to be built, shipped, and approximate arrival date. Sammy easily guided us through the paperwork process. Napleton’s was very easy to deal with and we got what we were expecting on our trade in. Thanks to Sammy Samet for making this purchase enjoyable. More

This is the third vehicle we’ve purchased new from Napleton’s Urbana Auto Park, and our second Toyota hybrid. We’ve always had a wonderful experience, and are thankful for the care and professionalism Napleton’s Urbana Auto Park, and our second Toyota hybrid. We’ve always had a wonderful experience, and are thankful for the care and professionalism of our salesman, Sam Samet, and the financing assistance by Damian Parada. We purchased our new RAV4 hybrid on a weekday evening, and even though it was getting late, Sam encouraged us to take it on an extended test drive to make sure it fit in our garage. Sam was upfront and transparent about pricing and current incentives, and everything regarding the financing went very smoothly with Damian, who provided helpful (but not pushy) information about warranty packages. Sam is to be commended for going above and beyond in responding promptly to my questions the next day by text and phone, and his willingness to meet up in person after the sale to assist in fully understanding the RAV4’s extensive safety features and Apple CarPlay use tips after driving for a few days. We’ve now had the car a few weeks and are very happy and we look forward to future business! More

Great experience in working with Mike Shanks. Spent all the time we needed in making right selection. Not pushed to make a decision. the time we needed in making right selection. Not pushed to make a decision. More

It was a pleasure to buy from here. Coming from out of town- they helped give me all the info and make me feel comfortable with the whole process. Once I knew it was the car from me we were able to workou town- they helped give me all the info and make me feel comfortable with the whole process. Once I knew it was the car from me we were able to workout a lot of the process remotely, once I came in met Charles, took the car for a spin, and got everything done in a little over an our and I was on my way. More

Awesome selection of rides with great personable staff. I had the pleasure of having Jorge show me around testing out the BMW X5 Infinity qx5 & Jaguar in a couple of styles. Definitely going back too many go had the pleasure of having Jorge show me around testing out the BMW X5 Infinity qx5 & Jaguar in a couple of styles. Definitely going back too many good choices have to narrow it down. More

Today my wife took our 2019 Audi Q7 into the Napleton VW dealership for an oil change, tire rotation and general inspection as it is a sister brand to Audi. Upon completion, our auto was turned over to my w dealership for an oil change, tire rotation and general inspection as it is a sister brand to Audi. Upon completion, our auto was turned over to my wife. She initially found significant grease stains on the driver's side carpet and carpeted floor mat. She also found the steering wheel to have oil or grease on it. She returned to the service center and notified the service advisor of the issue. He took the auto to the "detail" shop and returned in about 10 minutes and said "It looks good to me". My wife was surprised to find the stains were still present after it had been "detailed". She decided to just leave the dealership and take care of it at home. Upon returning home from work, I found the air cleaner has not been serviced and one of the engine cowling mounting tabs had been broken but not noted in the service report. We basically received an oil change and tire rotation with stained interior and broken cowling for $154.00. Disappointing! I've lived in this community my entire life and won't be returning to Napleton for anything and recommending the same to those I know. More

I called ahead so they had everything ready to go. My sales man Sam Samet was the best. sales man Sam Samet was the best. More