Napleton's Auto Park of Urbana

Outstanding, professional, honest service. Todd and the entire staff were wonderful and honest about my vehicle and service options. Thank you so much for a great experience! entire staff were wonderful and honest about my vehicle and service options. Thank you so much for a great experience! More

The staff is excellent and the service was great. I was in and out in a very short time even though they were busy. I will definitely have them do all future service on my vehicle. in and out in a very short time even though they were busy. I will definitely have them do all future service on my vehicle. More

Sam helped me find my dream car. He was very helpful, friendly and a pleasure to work with. He updated me periodically with the autopark’s inventory to help me find the car that was right for me and was friendly and a pleasure to work with. He updated me periodically with the autopark’s inventory to help me find the car that was right for me and was able to answer all of my questions. More

Matthew was very knowledgeable and a pleasure to work with. with. More

Tyreese Smith was very helpful and knowledgeable to be so new! I changed my mind so many times and he didn't get frustrated. He stayed respectful and patient. He knew I really wanted white for the Hyundai I new! I changed my mind so many times and he didn't get frustrated. He stayed respectful and patient. He knew I really wanted white for the Hyundai I was purchasing and he made sure I got it! He went over the key features of the car. All in all, he was very accommodating. And the finance guy Randy got me a lower rate than what I thought I was going to have, which of course means lower payments, so yeah, that was a win! And he was pretty quick. More

Sam was super-patient with my unpreparedness and low-pressure with the sale. He was a great explainer of the car's features and helpful in getting me adjusted to them. Excellent experience. low-pressure with the sale. He was a great explainer of the car's features and helpful in getting me adjusted to them. Excellent experience. More

Tyreese is the best!!!! He was extremely helpful when I was buying a car. The whole team was very supportive and made a huge purchase less intimidating was buying a car. The whole team was very supportive and made a huge purchase less intimidating More

Tyreese Smith was very friendly, professional and genuinely wanted me a find a car that fits my needs. I have to -1 star because there was some inconsistencies when negotiating for prices (mostly genuinely wanted me a find a car that fits my needs. I have to -1 star because there was some inconsistencies when negotiating for prices (mostly because of the manager, not so much because of the sales rep). (1) Hyundai had a company wide rebate, and in my first visit to the dealership I was told I HAD to finance to get the rebate. After checking with other dealerships and asking Napleton again, they realized I could still get the rebate if I wanted to pay cash. (2) I went in for a second time because there was a chance the price would go down. The manager gave me basically the same price by just moving around the prices of the itemized breakdown (removed the "not really" optional packages and increased the selling price to get the same number as my first visit OTD price), thus not making it a not great deal. Decided not to buy the car from Napleton but still grateful I got to work with someone as patient and hardworking as Tyreese! More

Wow be VERY VERY CAREFUL. I GOT WHAT I THOUGHT WAS A GOOD PRICE BUT THEY SNUCK IN OVER 5000.00 WORTH OF EXTRas very sneaky. Told them wanted 400.00 payment because my last car loan had high interest my credi PRICE BUT THEY SNUCK IN OVER 5000.00 WORTH OF EXTRas very sneaky. Told them wanted 400.00 payment because my last car loan had high interest my credit has gotten great but didn't expect a lower interest rates. Actually got a decent loan rates but what I didn't know before signing they snuck in a 699.00 motor club a 3100.00 added service contract and a 1027.00 tire wheel protection plan. Without those my payment would have been 80.00 less per month. At signing didn't show me the price of these plans and also didn't ask if I wanted them when signing just said this is Part of your warranty this is another page to your warranty. VERY VERY SNEAKY AND UNETHICAL. LOve my car but they turned a 17000.00 car into a 23000.00 car all without asking. Well they lost at least 5 sales j was sending that way. My salesman angel was nice but the dealership very dishonest adding things without asking and misrepresenting them. BEWARE M darling More