Napleton's Auto Park of Urbana

Tyreese was excellent and worked really hard to make sure our questions were answered and our needs met. Never complained even though we asked to test drive multiple cars. We almost bought a car just because our questions were answered and our needs met. Never complained even though we asked to test drive multiple cars. We almost bought a car just because of him. Unfortunately, a price could not be agreed upon due to some interesting policies concerning "mandatory" add-on packages from the sales manager. Otherwise, we had a very positive experience at this dealership and may try going back in the future and see if they've made any changes to how they negotiate pricing. More

Great sales experience. Can’t go wrong with a young excited Danville native. I have been in sales for 45 years and hope Tyreese is blessed with the same success as I have had! He has made a good beginn excited Danville native. I have been in sales for 45 years and hope Tyreese is blessed with the same success as I have had! He has made a good beginning! More

Just purchased our second car through Napleton's, great experience and great employees! Have loved going here to purchase our vehicles and all the additional services provided. experience and great employees! Have loved going here to purchase our vehicles and all the additional services provided. More

Why is the car wash never open? So much for “free car washes”. It’s been months that it has been shut down. Will it ever open up again?? washes”. It’s been months that it has been shut down. Will it ever open up again?? More

Went to Napletons last Sat and looked at Venza and RAV4. I had a 2017 Tacoma to trade. Drive Venza and liked it. I kept asking what my truck trade in was worth so I could decide if I could afford the Ve I had a 2017 Tacoma to trade. Drive Venza and liked it. I kept asking what my truck trade in was worth so I could decide if I could afford the Venza. The sales person said I must have car I want picked out and ready to buy before he would give me a price for my car. I told him I liked the Benza but needed to know if I would get enough in trade to buy it. He refused to gove me quote for my car. I left and drove to KC Summers in Matoon and I walked an said I am interested in rav 4 or Venza. I need price on my truck. He gave me keys to test drive a hybrid RAV4 listing for 41,000 and said he would look at car. I can e back he said what he can give me for car and I made purchase and left. Big difference in dealers. It’s not the first issue I have had with Napletons where I bought my Tacoma. They just don’t seem to really give a xxxx if they get your business or not. More

Was giving a “VIP” appointment to look at a car this evening. Called earlier to make sure car was available as it was an hour drive to dealership and didn’t want to make the trip for nothing. Was inform evening. Called earlier to make sure car was available as it was an hour drive to dealership and didn’t want to make the trip for nothing. Was informed that car was sold last night. First off why have appointments to see a car if you are going to underhand sale it. And second why wasn’t I notified that if was sold. I am so glad I called before. Just shows the type of people that work at this dealership. More

Everything was perfect when I got my vehicle. They were responsive and answered all my questions. Had some issues when I tried to cancel the GAP insurance but they are working hard to resolve it. responsive and answered all my questions. Had some issues when I tried to cancel the GAP insurance but they are working hard to resolve it. More

I bought a 2021 Toyota Tacoma from Luke. He was outstanding to work with. Knowledgeable about the vehicles that met my needs. He was friendly and made the process of buying the truck so pleasant. outstanding to work with. Knowledgeable about the vehicles that met my needs. He was friendly and made the process of buying the truck so pleasant. It's usually a very stressful experience buying a new vehicle and Luke made it an enjoyable experience. Thank you for your patience, knowledge and experience helping me find the perfect truck for my needs Luke! You were a pleasure to work with and I look forward to working with you again. More

I had my Toyota serviced for the 2yr maintenance. Excellent service, very professional, very pleased to do business with. Highly recommended. thank you very much. Excellent service, very professional, very pleased to do business with. Highly recommended. thank you very much. More