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Napleton's Auto Park of Urbana

Urbana, IL

4.7
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,556 reviews

February 22, 2021

I am a returning customer of Napleton Toyota of Urbana IL. Initially bought RAV4 and within four months did buy Highlander Platinum. Salesperson Sam and Sales manager Meet are very professional with g More

by Yadav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021 -

Napleton's Auto Park of Urbana responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 18, 2021

Luke Schilling and Ethan Bushong in sales were extremely knowledgable and helpful in selecting and describing all the great new features of the Highlander Hybrid that I was interested in purchasing. Luke w More

by Mags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Schilling, Ethan Bushong, Nate_____
Feb 20, 2021 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your feedback. We're thrilled you found Luke and Ethan knowledgeable and pleasant to work with! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

February 15, 2021

They are very friendly and efficient each time I go to the dealership. I was there this morning and service advisor Roger Viti was kind and helpful. They also sent me a full written report of the services More

by Kath Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Butler, Roger Viti
Feb 16, 2021 -

Napleton's Auto Park of Urbana responded

Kath, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

February 10, 2021

I was told by the sales manager that they cannot afford to sell all their cars for the advertised "final price" that's published on their website. Of you like shady car salesmen, this is the place for you. More

by GDiel11
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 13, 2021 -

Napleton's Auto Park of Urbana responded

Hello, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222.

February 09, 2021

Roger Viti was a great help to me he was polite and courteous and you can tell he really likes his job. I would recommend him to anyone , I also will be coming back there because of him thank you More

by mjv215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Viti
Feb 11, 2021 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

February 08, 2021

CJ did a great job arranging for all the service to be completed in a timely fashion. He was polite and courteous and the entire service team and staff showed that they cared for me a customer and seemed More

by suzie2you
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2021 -

Napleton's Auto Park of Urbana responded

Hello, thank you so much for your feedback! CJ will be very happy to hear about your kind words and high star rating!

February 08, 2021

We were very happy with our experience at the dealership and with Angel. He did a great job! We know we can call him at any time! More

by gard_barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 11, 2021 -

Napleton's Auto Park of Urbana responded

Hello there, thank you so much for your feedback! Angel and our team will be very happy to hear about your kind words and high star rating. We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2021

I wishing had seen these reviews first. They did the same change the price on the paperwork scam after two hours of high stress. I just wanted the price and financing THEIR website said that car had. So upse More

by Sleeplessovermazda
Recommend Dealer
No
Employees Worked With
Finance guy in mazda
February 04, 2021

Bruce was easy to work with, patient, and he did an amazing job finding me my dream van! If you are in the market for a new vehicle, Bruce is your guy! More

by Kirsten S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 05, 2021 -

Napleton's Auto Park of Urbana responded

Hi Kristen, congratulations on your new vehicle! It is great to hear our Staff Bruce was knowledgeable and pleasant to work with. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

January 30, 2021

Reese was super friendly and easy to talk to. He made us comfortable while going through buying process of our new Palisade! Bianca was awesome also and helped work out a great deal! More

by Tjlcm8808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reese and Bianca
Feb 02, 2021 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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