Napleton's Auto Park of Urbana

Great car service with the shuttle service. I like to work with Roger. He taking care very well. He is a wonderful person. I like to go back. work with Roger. He taking care very well. He is a wonderful person. I like to go back. More

I prefer having my vehicle serviced here. The service is top notch. Everyone is always courteous and friendly. I won’t have my vehicle serviced anywhere else. top notch. Everyone is always courteous and friendly. I won’t have my vehicle serviced anywhere else. More

The sale team at the VW dealer was very helpful and was not at all pushy they made buying a car a good experience thanks not at all pushy they made buying a car a good experience thanks More

Sam with a very knowledgable and helpful sales associate. He answered all my questions. Showed me how everything worked. Which very helpful throughout the whole sale. He answered all my questions. Showed me how everything worked. Which very helpful throughout the whole sale. More

Have always had good, honest service here. That's important with a VW. They aren't cheap to service. Would recommend and will come back. important with a VW. They aren't cheap to service. Would recommend and will come back. More

Napletons is the place to go for all your car related needs. Sam Samet has excellent customer service skills. He is very kind and helpful! Would recommend 10 out 10 needs. Sam Samet has excellent customer service skills. He is very kind and helpful! Would recommend 10 out 10 More

Derrick and Idris took great care of us on a busy Saturday. They made the buying process painless and low pressure, the experience was so professional and pleasant. Trading in our old vehicle was ext Saturday. They made the buying process painless and low pressure, the experience was so professional and pleasant. Trading in our old vehicle was extremely easy and they even found an Atlas that matched exactly what we were looking for at another dealership and we’re able to procure it for us within a day! More

I am a young lady and I was going in to buy a car by myself for the first time. I was nervous of being pressured and taken advantage of. However, my experience was just the opposite! Jim Johnson made my myself for the first time. I was nervous of being pressured and taken advantage of. However, my experience was just the opposite! Jim Johnson made my car buying process fun and easy! He was so patient with me and nothing but helpful. Never once did I feel stressed by anyone. I genuinely cannot recommend them enough (and Jim)! I so appreciate his and everyone I encountered, their helpfulness and kindness. Thank you Napleton's of Urbana, I love my car!! More

Took my car for service CJ was my service advisor was very efficient and knowledgeable. The technician was very good and understanding would highly recommend Napleton Toyota of Urbana for all of my servi very efficient and knowledgeable. The technician was very good and understanding would highly recommend Napleton Toyota of Urbana for all of my service needs. More

THE BAD REVIEWS ARE TRUE!! worst car buying experience of my life! I thought I would be happy buying my first brand new vehicle - instead I got played and scammed. I wasn't even given the correct vehicle th my life! I thought I would be happy buying my first brand new vehicle - instead I got played and scammed. I wasn't even given the correct vehicle the first time because the sales person didn't pull it right! so we had to go back a second day and spend ANOTHER 4 hours getting it figured out. the pricing was way off from what she told us by the time we FINALLY got to financing. my bluelink was set up incorrectly, and I'm not even getting good responses from the sales person. I had to contact her twice because she had a customer and FORGOT. Even when I tried to talk to the manager, all I got was that "she had personal issues this week". (which is understandable, but a response back goes a long way) He didn't even seem like he was attempting to make it right. I WILL NEVER BUY FROM THEM AGAIN! listen to the bad reviews and avoid my awful situation. They don't seem like they care about their customer's after they leave the lot and aren't worried about repeat customers. They acted all friendly when you first get there and then sh*t goes down hill from there. More