Napleton's Auto Park of Urbana

I am a young lady and I was going in to buy a car by myself for the first time. I was nervous of being pressured and taken advantage of. However, my experience was just the opposite! Jim Johnson made my myself for the first time. I was nervous of being pressured and taken advantage of. However, my experience was just the opposite! Jim Johnson made my car buying process fun and easy! He was so patient with me and nothing but helpful. Never once did I feel stressed by anyone. I genuinely cannot recommend them enough (and Jim)! I so appreciate his and everyone I encountered, their helpfulness and kindness. Thank you Napleton's of Urbana, I love my car!! More

Took my car for service CJ was my service advisor was very efficient and knowledgeable. The technician was very good and understanding would highly recommend Napleton Toyota of Urbana for all of my servi very efficient and knowledgeable. The technician was very good and understanding would highly recommend Napleton Toyota of Urbana for all of my service needs. More

THE BAD REVIEWS ARE TRUE!! worst car buying experience of my life! I thought I would be happy buying my first brand new vehicle - instead I got played and scammed. I wasn't even given the correct vehicle th my life! I thought I would be happy buying my first brand new vehicle - instead I got played and scammed. I wasn't even given the correct vehicle the first time because the sales person didn't pull it right! so we had to go back a second day and spend ANOTHER 4 hours getting it figured out. the pricing was way off from what she told us by the time we FINALLY got to financing. my bluelink was set up incorrectly, and I'm not even getting good responses from the sales person. I had to contact her twice because she had a customer and FORGOT. Even when I tried to talk to the manager, all I got was that "she had personal issues this week". (which is understandable, but a response back goes a long way) He didn't even seem like he was attempting to make it right. I WILL NEVER BUY FROM THEM AGAIN! listen to the bad reviews and avoid my awful situation. They don't seem like they care about their customer's after they leave the lot and aren't worried about repeat customers. They acted all friendly when you first get there and then sh*t goes down hill from there. More

Took my parents Prius in for service. I was pleased with the ease of checking in my vehicle, the friendliness of Matt my advisor. Matt kept me apprised of the different services the Prius needed and they the ease of checking in my vehicle, the friendliness of Matt my advisor. Matt kept me apprised of the different services the Prius needed and they even sent me a text video showing me what the car needed to be up and running safely. I was extremely impressed by the whole process of the service department. I appreciate the time, care and effort that was put into our visit. I feel confident that the technicians and service staff cared for my parents vehicle and they will he safe out on the road. Thank you again so very much Matt Odom. More

Tyreese Smith worked with us on our first new car. He we a phenomenal agent to work with. He was patient as he showed us different options, with our fickled minds. We are having problems with our car, a a phenomenal agent to work with. He was patient as he showed us different options, with our fickled minds. We are having problems with our car, and Tyreese is bending over backwards to get the issue resolved. Despite this one hiccup, we do love the car, and would recommend Tyreese and Napletons Hyundai to anyone. Tyreese get 5 stars from us. More

I am a returning customer of Napleton Toyota of Urbana IL. Initially bought RAV4 and within four months did buy Highlander Platinum. Salesperson Sam and Sales manager Meet are very professional with g IL. Initially bought RAV4 and within four months did buy Highlander Platinum. Salesperson Sam and Sales manager Meet are very professional with great humanistic aptitude. Due to their great professional response, I decided to buy my second car with them only. Before buying my second car, I tried dealing with several dealers around; overall Napleton Toyota at Urbana provided the best deal as well. More

Luke Schilling and Ethan Bushong in sales were extremely knowledgable and helpful in selecting and describing all the great new features of the Highlander Hybrid that I was interested in purchasing. Luke w knowledgable and helpful in selecting and describing all the great new features of the Highlander Hybrid that I was interested in purchasing. Luke was the most informed sales person I have ever had the pleasure of dealing with. He knew the vehicle inside and out! I highly recommend him. Nate in financing was also a joy to work with! Thank you all at Napleton Toyota of Urbana! More

They are very friendly and efficient each time I go to the dealership. I was there this morning and service advisor Roger Viti was kind and helpful. They also sent me a full written report of the services the dealership. I was there this morning and service advisor Roger Viti was kind and helpful. They also sent me a full written report of the services i got. More

I was told by the sales manager that they cannot afford to sell all their cars for the advertised "final price" that's published on their website. Of you like shady car salesmen, this is the place for you. to sell all their cars for the advertised "final price" that's published on their website. Of you like shady car salesmen, this is the place for you. More

Roger Viti was a great help to me he was polite and courteous and you can tell he really likes his job. I would recommend him to anyone , I also will be coming back there because of him thank you courteous and you can tell he really likes his job. I would recommend him to anyone , I also will be coming back there because of him thank you More