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Napleton's Auto Park of Urbana
Urbana, IL
2,570 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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January 21, 2021
This was our 3rd vehicle purchase with Napletons, they are fair with their trade in offers and easy to work with. Matt was great to work with!! are fair with their trade in offers and easy to work with. Matt was great to work with!! More
by kamorey129
Employees Worked With
Matt Shanks
January 19, 2021
This place is complete trash. Lying to customers to get them in the door. When you get there they will charge you $1695 for “napleton experience” a package you can get at auto zone for $65. Once you agree them in the door. When you get there they will charge you $1695 for “napleton experience” a package you can get at auto zone for $65. Once you agree to buy the car it will take hours because it takes them awhile to figure out how they are going to squeeze every dollar out of you without you knowing. It’s been 8 months and they still haven’t paid off my Dodge Dart that I traded in. And then when your car is broke down or you are having problems the GM JUST SAYS ITS TOO LATE SORRY! Stear Clear!!!i Will take my business elsewhere to get my New Telluride serviced. More
by Krabby Kevin
Employees Worked With
Derek urban
January 19, 2021
First rate service and considerate of our time! Both Mike Spilotro and Jamal Berry worked hard to meet our needs and our budget, and were generous in the valuation of our trade! I will suggest Napleton’s, Ja Spilotro and Jamal Berry worked hard to meet our needs and our budget, and were generous in the valuation of our trade! I will suggest Napleton’s, Jamal and Mike, to all of my friends and family, in the market for a car! Sincere thanks! E. Woods More
by E. Woods
Employees Worked With
Jamal Berry, Mike Spilotro, Brittany
January 18, 2021
the car sales person (benjamie) was a joke if you do decided to buy a car here please note they refuse to work with the customers on the online price. please note the sale person and manager(Ed) will la decided to buy a car here please note they refuse to work with the customers on the online price. please note the sale person and manager(Ed) will laugh at you. This dealership doesn't appreciate their customers and are not willing to help you find a car that can work for you. I spoke with ed (who also laughed at the situation.... he advised about as much worthless customer services Ben did. I am humiliated and i would never recommend this place. to any BUYER BEWARE. please note if you you still owe on your vehicle and are trying to get a new one they will dismiss you. not to mention they give you less for your car than what its worth. More
by nicole bright
Employees Worked With
the only employees i was allowed to work with was ed... and Ben. Lisa that answers the phones though was amazing., Alison Bogdan, Scott Brown
January 11, 2021
Matt O, was a ton of help. Very understanding and also easy to work with. You can tell he truly enjoys his job and puts customer satisfaction top priority. easy to work with. You can tell he truly enjoys his job and puts customer satisfaction top priority. More
by V Russell
Employees Worked With
Matt Odom
