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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
December 05, 2020
The customer service was great. Our car dealer, Sam Samet, did a great job in explaining about the car we wanted to buy. We had a great experience here. Samet, did a great job in explaining about the car we wanted to buy. We had a great experience here. More
by Maricel
Employees Worked With
Lance Roman
December 04, 2020
If you are a woman or older or have bad credit-even if you have $10,000 down (which I did) they will try to take advantage...don't go there. They are inconsiderate, avoid questions, give highest rate of i you have $10,000 down (which I did) they will try to take advantage...don't go there. They are inconsiderate, avoid questions, give highest rate of interest. (I have bad credit and was told it would be 20-30% and my monthly payment would be $300-500.00 a month-even with the $10,000 down payment). They lied about their lowest priced car (when I finally got a price from them)-the one advertised on line was $2000 less, and told me there were no used cars available. I received a call from the "manager" of the whole area, Mr. Hightower, who listened and told me he would get back to me and I never heard from him again. I went to a Nissan dealer, bought a 2019 Kia for 14,000 instead of the $21,000 they told me. Don't go there...they wasted 2.5 hours of my time. More
by sweetjami
Employees Worked With
Jameel and his manager (whose name I don't remember) Jameel was new and kept referring to his manager.
December 01, 2020
Sam Samet was great to deal with. Excellent command of the product he was selling and did a great job job of explaining the technology. If you want to deal with a straight shooter who knows what’s he’s do the product he was selling and did a great job job of explaining the technology. If you want to deal with a straight shooter who knows what’s he’s doing, see Sam. More
by Bart
Employees Worked With
Sam Samet
November 30, 2020
Over the past 10 years I have purchased 4 vehicles for our family from Napleton's. Sam Samet has been our salesman each and every time. Sam has a wealth of vehicle knowledge, but more importantly, alway our family from Napleton's. Sam Samet has been our salesman each and every time. Sam has a wealth of vehicle knowledge, but more importantly, always looks for ways to meet our needs. Over the years Sam has become a good friend and trusted advisor in the car buying experience. I have bought cars for over 30 years and Sam Samet is the best salesman that I have ever had the pleasure of dealing with. Go see Sam for your new Toyota today! More
by tannabo72
November 30, 2020
We purchased a new Highlander through Sam Samet the week of November 28th. Sam is one of the best salespersons we have worked with. He anticipated many of our questions and demonstrated many of the unique f of November 28th. Sam is one of the best salespersons we have worked with. He anticipated many of our questions and demonstrated many of the unique features of the Highlander. We are enjoying our new Highlander and are very satisfied with Sam as our salesperson. More
by jwstortz
November 30, 2020
This is the third Mazda I have purchased from Napletons. I have always been satisfied with the sales staff. I plan on coming back when it's time for a new car. I have always been satisfied with the sales staff. I plan on coming back when it's time for a new car. More
by Dave
Employees Worked With
Angel
November 28, 2020
Very easy group to work with. Tacoma's are hard to find in stock so I was glad to get the one I wanted at a very fair price. Lincoln was a great salesman. in stock so I was glad to get the one I wanted at a very fair price. Lincoln was a great salesman. More
by Jwell07
Employees Worked With
Lincoln McGrath
November 28, 2020
Jamal Berry was a fantastic Sales Consultant at Napleton's. He was patient with us, entertained our every question and provided great customer service. Awesome! Napleton's. He was patient with us, entertained our every question and provided great customer service. Awesome! More
by Cynthia
Employees Worked With
Jamal Berry
November 27, 2020
Bought a 2021 Tacoma TRD Sport from Napleton's Toyota of Urbana and my experience was so smooth. Sam Samet was a great sales consultant and knows everything about Toyota's. Great service and people! I would Urbana and my experience was so smooth. Sam Samet was a great sales consultant and knows everything about Toyota's. Great service and people! I would highly recommend this place to anyone! More
by Wes Roman
