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Napleton's Auto Park of Urbana

Urbana, IL

4.3
2,571 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,571 reviews

November 22, 2020

6/5!! Jamal Berry was a huge help in me purchase my new dream car. Got a brand new 2021 Hyundai Sonata and was able to make it work with the help of Jamal and Kyle. More

by Bri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal & Kyle
Nov 23, 2020 -

Napleton's Auto Park of Urbana responded

Bri, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 21, 2020

I have worked with Bruce Andree since he had a full head of hair, since then I have purchased numerous cars from him and have also recommended him to my friends and family. Bruce is always friendly and wil More

by Teddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear that everything was completed to your satisfaction, Teddy! Please let us know if there is ever anything else we can assist you with. Thank you so much for choosing Napleton Toyota of Urbana as your first choice for service!

November 19, 2020

Charles was a great sales rep and so helpful. I gave this 4 instead of 5 stars because of Lance in the Finance department. Horribly pushy and disrespectful in an old-school “car salesman” way. He pushed and More

by Dr. Angela Glaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Davison
Nov 23, 2020 -

Napleton's Auto Park of Urbana responded

We appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 17, 2020

Just got my custom Telluride last week. Angel was awesome to work with. He helped us pick the right car for our family. He was patient and super easy to work with. I’m pretty picky and had a lot of expectati More

by Stacylueth87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel , Scott Brown
Nov 19, 2020 -

Napleton's Auto Park of Urbana responded

Hello! We're happy you found Angel and our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Congrats on the Telluride! Have a fantastic day!

November 16, 2020

Charles Davison offered us a great service. He was patient and knowledgeable. He listened to our needs and helped us found the perfect car. He really went above and beyond. Definitely, we recommend Ch More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Davison
Nov 18, 2020 -

Napleton's Auto Park of Urbana responded

Ricardo, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Auto Park of Urbana so helpful in the purchase of your new vehicle. Safe travels! Our team is available should you require any extra help.

November 12, 2020

Great customer service by young man Kyle Miller!! He was very patient and very knowledgeable about Toyota products! He made the buying process so fast and easy! More

by Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Miller
Nov 15, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you, Roman! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care!

November 12, 2020

Matthew was great to deal with. He was honest and exerted no pressure, fair trade-in value, and a great vehicle (2021 Toyota Sienna Hybrid Limited). More

by kcntwo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Shanks
Nov 15, 2020 -

Napleton's Auto Park of Urbana responded

Thank you so much for sharing your recent experience with us, Kcntwo! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Our team is available should you require any extra help.

November 08, 2020

Our 2nd time for a vehicle with these great folks. Another happy and successful interaction. This is the place for great people, products, and service. Thank you all!!!! More

by 2 S’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of them
Nov 10, 2020 -

Napleton's Auto Park of Urbana responded

Hello! We're so happy we were able to help you out! Congrats on the new vehicle! We hope to be of service to you again in the future. Best wishes, Napleton's Auto Park of Urbana

November 03, 2020

Buying a car is usually a uncomfortable experience but Bruce Andrew made this actually a fun experience. I got a great deal on a great car. I highly recommend Napletons! More

by jacque.lane1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Bogdan
Nov 06, 2020 -

Napleton's Auto Park of Urbana responded

Jacque, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 01, 2020

I purchased a 2020 Toyota Tacoma, Bruce Andree was my salesman. Bruce was great he listened to everything I was looking for and made it happen. My purchase was a friendly experience. Thank you Bruce f More

by bbacky63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2020 -

Napleton's Auto Park of Urbana responded

Bbacky63, thank you for your support! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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