Napleton's Auto Park of Urbana

Service is great. My dealer Sam Samet explain all details in the car and nice features. I had a great experience and bought my ideal car. in the car and nice features. I had a great experience and bought my ideal car. More

Service above expectation. Thank you so much Matt Shanks. Very kind, respectful and professional. Every time wa call for assistance, he never hesitate to help. Very kind, respectful and professional. Every time wa call for assistance, he never hesitate to help. More

This was my third car purchase with Jim Stevens, and the best of all three. Jim listened to my long-winded explanation of what I was looking for, and pointed me to a car that was not on my radar. I did my best of all three. Jim listened to my long-winded explanation of what I was looking for, and pointed me to a car that was not on my radar. I did my research, bought the car, and I LOVE IT. Jim is knowledgeable and a straight shooter. I highly recommend him. More

Idris and Kevin at Napleton VW Urbana provided me with the best car buying experience I've ever had. I know situations are different with everyone, but this is the one and only time I have ever told some the best car buying experience I've ever had. I know situations are different with everyone, but this is the one and only time I have ever told someone my monthly payment budget, and they came in UNDER! AND I was in and out of there in just a few hours. I am from Indianapolis, and this dealership was the only one that had the EXACT car I wanted within 150 miles. And I do not regret that 2 hour drive there and back. Idris was so helpful from the moment I talked to him and was incredibly responsive with the several questions I had. Once there, Kevin walked me through all of the bells and whistles in my new car, extensively. I will not hesitate to work with them again, even being 2 hours away. More

Napleton offered me a lower percentage rate on a new truck; appraised my 2017 Toyota truck and was very generous with the amount offered to me for a new 2020 Toyota truck. Matthew was great to work with truck; appraised my 2017 Toyota truck and was very generous with the amount offered to me for a new 2020 Toyota truck. Matthew was great to work with; patient, informative and helpful. More

Not a good experience especially for an out of state purchase as ours has been to date. Our issues stem with the sales department doing paperwork and communication about the KIA Sorento Ex being paid fo purchase as ours has been to date. Our issues stem with the sales department doing paperwork and communication about the KIA Sorento Ex being paid for in cash and forwarding that information to the clerical department correctly so proper title work could be done. Secondly, the antenna was not there on new vehicle and we didn't notice when we drove the vehicle off the lot and when we reported the missing antenna to Napoleons Kia of Urbana and to several of their employees the responses we've gotten back so far -is that there are no guarantees one can be obtained for us. One cannot make this stuff up and we are not happy customers. All this has Not been a good Napoleon's Experience. As for the 2020 KIA Ex vehicle it is well made and is a great car with many features an a joy to drive. More

Writing to complaint about the inadequate and Writing to complaint about the inadequate and unsatisfactory service I received from you after purchasing a Highlander. Before purchasing the Highl Writing to complaint about the inadequate and unsatisfactory service I received from you after purchasing a Highlander. Before purchasing the Highlander I was contacted twice a day. Upon receiving the car, I noticed that your team failed to rectify any of the car problems I have earlier reported. I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales. Jesse More