Napleton's Auto Park of Urbana

Service and sales departments are top notch. My latest service appt was done by picking up and returning my car the same day I didn’t have to worry about contracting covid while sitting in their waiting a service appt was done by picking up and returning my car the same day I didn’t have to worry about contracting covid while sitting in their waiting area. Also just leased a new Toyota this week. Sales associate Matt Shanks made the whole process smooth and efficient. I will be coming back to Matt for future leases. More

Buying a car is never a pleasant experience but Napleton’s Hyundai made it bearable and productive. The sales rep, Luke, was knowledgeable about the makes and models sold by Napleton’s Auto Park. Napleton’s Hyundai made it bearable and productive. The sales rep, Luke, was knowledgeable about the makes and models sold by Napleton’s Auto Park. As we narrowed our decision to two makes and models, he was well trained and able to demonstrate the features of each during our test drives, explaining how each meets our desired criteria. He obviously wanted to make a sale but did not apply uncomfortable pressure. We were satisfied with the willingness to negotiate a deal that met our offer. We preferred a greater selection of colors but understood that the limitations due to the popularity of the 2021 Palisade and availability so early in the new model year. We would not hesitate to contact Luke when we are ready to purchase another vehicle. More

No hassle buying experience. This was our 4th purchase from Idris McPherson and highly recommend him. Very knowledgeable of all models sold at Napletons. All napleton staff have been great and offer top from Idris McPherson and highly recommend him. Very knowledgeable of all models sold at Napletons. All napleton staff have been great and offer top notch customer service More

In looking for a car to buy, Adante was very hard-working, helpful, and knowledgable. Everyone there seemed very nice and did not assume that we were there just to test drive (as the nearby Toyo hard-working, helpful, and knowledgable. Everyone there seemed very nice and did not assume that we were there just to test drive (as the nearby Toyota dealership did). One thing that we didn't like was that after signing all of the documents to get the car, the guy gave us a paper to sign saying that we acknowledge that the car may have been damaged and subsequently repaired. He told us that this was because of the recent hailstorm. I don't know if that is standard protocol, but it seemed a bit shady to have us sign it last. Finally, although the employees that we interacted with were wearing masks, not everyone was. More

The worst dealership ever Kyle is a moron fire him.Dealership told me the vehicle was there three different people told me It was in the building six hours later vehicle was gone they will scam yo him.Dealership told me the vehicle was there three different people told me It was in the building six hours later vehicle was gone they will scam you rip you off More

The team was excellent. I would definitely be back. Helpful, knowledgeable and courteous. Best dealership on this side of the Mississippi. I will most definitely be back! Helpful, knowledgeable and courteous. Best dealership on this side of the Mississippi. I will most definitely be back! More

Not Trustworthy I recently had a reoccurring problem with my 2016 Hyundai Sonata. It had 50,00 miles on it so it should have been covered by their warranty. They to I recently had a reoccurring problem with my 2016 Hyundai Sonata. It had 50,00 miles on it so it should have been covered by their warranty. They told me that since I had been using Mobil 1 15,000 mile oil, my warranty was not good because I had not changed the oil after 7500 miles as Hyundai suggests. I made them aware of the fact that they had changed the oil for me using the 15,000 Mobil 1 oil and Mobil 1 oil filter that I brought in to them. They did not tell me then that I would have to change the oil before the 15,000 Mobil 1 recommended time. When I pointed this out to the service manager he told me that we will put any oil in your car that you bring in. He told me NO OIL lasts more than 7500 miles. I wrote a letter to the general manager at Napleton but I did not receive a reply. At this point in time, I do not have any confidence in their service deartment. More