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Napleton's Auto Park of Urbana
Urbana, IL
2,571 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,571 reviews
July 09, 2020
Charles helped me out tremendously and i left with my dream car the same day! wonderful attitude and personality, i recommend charles if your looking to leave with your dream car! dream car the same day! wonderful attitude and personality, i recommend charles if your looking to leave with your dream car! More
by mariahabena
Employees Worked With
Charles
July 07, 2020
2016 Toyota Tundra We were very happy with our purchase. Jim Stevens was very knowledgeable about the vehicle we were looking at & very helpful. Jim is a very friendly & We were very happy with our purchase. Jim Stevens was very knowledgeable about the vehicle we were looking at & very helpful. Jim is a very friendly & personable guy. He got us a good rate/payment. More
by Jim & Kathy
Employees Worked With
Jim Stevens, Finance guy I believe was Steve
July 07, 2020
Thank you!!! Bianca Bester for all your help in driving my new car off the lot! If shopping for a new car I highly recommend Napletons of Urbana. my new car off the lot! If shopping for a new car I highly recommend Napletons of Urbana. More
by ebonymurray
Employees Worked With
Bianca Bester
July 06, 2020
Our experience shopping here was wonderful. Charles worked with us and found us exactly what we needed. We were given a great trade in amount for our car. Thank you for everything Charles. We will defi worked with us and found us exactly what we needed. We were given a great trade in amount for our car. Thank you for everything Charles. We will definitely come back. More
by Lisamessick1
Employees Worked With
Charles Davison
July 05, 2020
The Service was great! The energy was great and I am pleased with the outcome. I will definitely recommend Charles! Thank you for your great service! pleased with the outcome. I will definitely recommend Charles! Thank you for your great service! More
by Iw3
Employees Worked With
Charles
July 04, 2020
The whole experience was great and there was no pressure put on us at any time. Everything was explained thoroughly and to our satisfaction in terms we could understand put on us at any time. Everything was explained thoroughly and to our satisfaction in terms we could understand More
by Pakled
Employees Worked With
Angel Peddycoart
July 04, 2020
Fantastic experience! Our salesperson (Charles) was patient, polite, knowledgeable and down to earth. Buying another care next May and we will head straight to Napletons for sure! patient, polite, knowledgeable and down to earth. Buying another care next May and we will head straight to Napletons for sure! More
by JKDK21
Employees Worked With
Ray and Charles , Alison Bogdan, Scott Brown
July 01, 2020
Clean service department. Courteous staff Keep customer informed of service cost via email. Has good courtesy transportation for lengthy service work. Would highly recommend Napleton’s service department informed of service cost via email. Has good courtesy transportation for lengthy service work. Would highly recommend Napleton’s service department More
by mum42
Employees Worked With
Doug Vandenburgh.
June 29, 2020
My experience at Napleton's Auto Park was pleasant. I chose to buy a used vehicle rather than to continue leasing. Kyle Johnson's help made my experience pleasant. He asked questions to get an understa chose to buy a used vehicle rather than to continue leasing. Kyle Johnson's help made my experience pleasant. He asked questions to get an understanding of the reason for my decision, and rather quickly showed me the perfect vehicle : perfect make, perfect model, perfect color ... each according to my needs and preferences. When I mentioned my 'new car' experience, my computer service rep pulled up Kyle's photo from Napleton's website: 'it this him?" My comments sounded like his experience with his Sales Consultant: Kyle Johnson. Customer interaction with Mr. Johnson is a positive experience. Try him - you'll like it. More
by maxine8751
Employees Worked With
Kyle Johnson, Sales Consultant
