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Napleton's Auto Park of Urbana

Urbana, IL

4.3
2,571 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,571 reviews

April 30, 2020

Knowlegable Salesman gets the Job Done It was a pleasure doing business with Bruce Andree. I found him very knowledgeable about the vehicle we purchased. His no pressure attitude and humor More

by ida6258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2020 -

Napleton's Auto Park of Urbana responded

Ida, we appreciate you choosing Napleton Toyota of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

April 30, 2020

Excellent Bruce was very helpful to me in choosing a car, and providing education on everything about the car. I love his sense of humor, his ability to go with More

by marie10
Friendliness
Recommend Dealer
Yes
May 05, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you, Marie! We hope we can continue to be of service to you down the road!

April 29, 2020

I had a wonderful experience from test drive to purchase. Lance was able to find me a great deal and I got into the vehicle that I wanted. I would highly recommend Napletons Autopark of Urbana. More

by JBllackbyrn
Recommend Dealer
Yes
Employees Worked With
Brad/Ed
May 05, 2020 -

Napleton's Auto Park of Urbana responded

We are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We want all our customers to feel this way when leaving our dealership!

April 29, 2020

Had a fantastic experience with Napleton’s and Sam in particular. Lance and Jess were amazing as well. Definitely recommend those three and Napleton’s. More

by LTWilson
Recommend Dealer
Yes
May 01, 2020 -

Napleton's Auto Park of Urbana responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2020

I had a very good experience buying Hyundai Sonata. Sam was flexible and also helped me to save money on ensurance. I was dealing with 7 dealers from the other dealiships, but Sam is the best and customer More

by Max
Recommend Dealer
Yes
May 01, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you, Max! We hope we can continue to be of service to you down the road!

April 29, 2020

Second household purchase from Sam Samet. He drove trucks to my home during the covid-19 crisis and demoed them to me extensively while I was in a mask with no judgement and maintaining proper social More

by n0mad41
Recommend Dealer
Yes
April 28, 2020

Great people. I did not work with Jess Collins. I worked primarily with Matt Shanks. He was very patient with me throughout the purchasing process. More

by jwang
Recommend Dealer
Yes
May 01, 2020 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 28, 2020

Sam made the process very quick and easy. He got exactly the rate I wanted and worked with me with no hassle and even stayed late to make sure we got everything done in one go. More

by Jarronbaldwin
Recommend Dealer
Yes
Employees Worked With
Mr. Palmer
May 01, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

April 28, 2020

Bruce was very knowledgeable about everything. I was able to tell him what I was looking for and give him a price range and he came up with exactly what I was looking for. This was my second experience worki More

by bekkiday70
Recommend Dealer
Yes
May 01, 2020 -

Napleton's Auto Park of Urbana responded

Thank you for your positive review. We're glad to hear that you found our team here at Napleton Toyota of Urbana so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

April 26, 2020

Sam is very friendly and very enthusiastic about introducing every detail about the car. He’s also very patient when facing problems, such as language barriers and demonstrating the new features in More

by Hongwen Zong
Recommend Dealer
Yes
Apr 28, 2020 -

Napleton's Auto Park of Urbana responded

Hongwen, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope to be of service to you again! Take care!

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