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Napleton's Auto Park of Urbana
Urbana, IL
2,571 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,571 reviews
April 07, 2020
Smooth Used Car Purchase Social distancing makes for a strange time to purchase a car, but Idris and the Napleton's team made things easy. Would highly recommend both Idris a Social distancing makes for a strange time to purchase a car, but Idris and the Napleton's team made things easy. Would highly recommend both Idris and Napleton's. More
by Brent
April 04, 2020
Fantastic all around! Everyone was absolutely wonderful to work with. This was my first solo car buying experience, and they all made sure it was smooth and painless. Thank Everyone was absolutely wonderful to work with. This was my first solo car buying experience, and they all made sure it was smooth and painless. Thank you!! More
by ilanamg
March 28, 2020
Explained options perfecting, made deal on a great car they were very accommodating to which vehicle I could afford, great customer service. they got me a great deal on a great vehicle. i'd recommend them they were very accommodating to which vehicle I could afford, great customer service. they got me a great deal on a great vehicle. i'd recommend them to my friends and family More
by reddevilwr45
March 25, 2020
This dealership was very clean, organized, professional, and everyone we talked to was extremely nice, friendly and very knowledgeable about everything we wanted to know and needed to know! Thank you all s and everyone we talked to was extremely nice, friendly and very knowledgeable about everything we wanted to know and needed to know! Thank you all so very much!!! More
by Travray70@gmail.com
March 25, 2020
They were very accommodating to my needs and specific questions. I really felt that they cared about my concerns. I never felt that I was a bother to them. questions. I really felt that they cared about my concerns. I never felt that I was a bother to them. More
by Bjsievers32
Employees Worked With
Jess Collins, Lance Roman
March 25, 2020
Incredibly well organized staff. The entire process was handled professionally and with care. Top notch employees! I will deformed recommend this department and staff. Derrick was amazing and the gentleman handled professionally and with care. Top notch employees! I will deformed recommend this department and staff. Derrick was amazing and the gentleman who explained the cars features i believe is named Chris was fantastic! More
by thewordshaker
March 23, 2020
Traveled an hour to purchase a Toyota Tundra after talking to Matt on the phone and discussing pricing. Had a great selection and felt like I got a good deal. Matt has continued to follow up on sale w talking to Matt on the phone and discussing pricing. Had a great selection and felt like I got a good deal. Matt has continued to follow up on sale with phone calls and encouraging questions about the truck. Very happy with transaction and would buy from Napleton/Matt Shank again...Curt More
by cdevore
March 23, 2020
I had my best car buying experience with Napletons. Sam sent me photos and videos of the car after the price was negotiated over the phone/email with Jess. I drove 100 miles to get to the dealership. Sam w sent me photos and videos of the car after the price was negotiated over the phone/email with Jess. I drove 100 miles to get to the dealership. Sam was really helpful walking me slowly through all features during the test drive and after. I More
by MI
