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Napleton's Auto Park of Urbana

Urbana, IL

4.3
2,571 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,571 reviews

March 11, 2020

Great salesman (Charles) and finance person (Steve). Management, well they were much less than desirable, and almost voided the deal twice. But the rest of the staff should be commended. More

by Hobbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
March 10, 2020

Third car I bought from Bruce Andree. Not pushy,very helpful,listens to my needs and is a giant Green Bay Packers fan like me! More

by curtis.blanden
Recommend Dealer
Yes
Mar 13, 2020 -

Napleton's Auto Park of Urbana responded

We set high expectations for ourselves so it's gratifying to see that you had such a positive car shopping experience with Bruce. Please let us know if we can be of any further assistance. Safe travels, and enjoy your new car!

March 10, 2020

Sam is very knowledgeable on the Rav 4. He is a tremendous person to work with on a purchase of a Toyota Rav Four Hybred. More

by Wmayfour
Recommend Dealer
Yes
Mar 13, 2020 -

Napleton's Auto Park of Urbana responded

We're so glad to hear that you had a five star car shopping experience with Sam. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new RAV4!

March 10, 2020

Sam was an absolute pleasure to work with. I looked at a few cars and he made sure I left with the car that’s right for me. Make sure you ask for Sam!!! More

by tanyka.superville
Recommend Dealer
Yes
Mar 12, 2020 -

Napleton's Auto Park of Urbana responded

Congratulations on your new car, Tanyka! We are pleased to hear you enjoyed working with Sam. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 09, 2020

I would like to express my sincere gratitude to Matt Shanks! My old car broke down and needed an engine replacement. Since the engine replacement was expected to cost me more than $6000 at the least, I decided t More

by peanutbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 12, 2020 -

Napleton's Auto Park of Urbana responded

Congratulations on your new RAV4! We're glad to hear Matt delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Mar 12, 2020 -

Napleton's Auto Park of Urbana responded

Congratulations on your new RAV4! We're glad to hear Matt delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 09, 2020

We had a great experience when buying our new vehicle from Napleton's Auto Park with wonderful help from Idris! I highly recommend this dealership. More

by Stephanie H.
Recommend Dealer
Yes
Mar 12, 2020 -

Napleton's Auto Park of Urbana responded

We're glad to hear Idris took such great care of you, Stephanie! We hope we can continue to be of service to you down the road!

March 08, 2020

This is the third new Toyota I have purchased from this dealership. It’s been a good experience and I wouldn’t hesitate to recommend them to anyone in the market for a new Toyota. More

by ChrystalW1
Recommend Dealer
Yes
Mar 12, 2020 -

Napleton's Auto Park of Urbana responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen once again. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for choosing Napleton Toyota of Urbana and we look forward to seeing you again!

March 07, 2020

Bruce Andree was our salesman. He went above and beyond to help us find a used car for our daughter. He was very knowledgeable about their cars, knew the background of each vehicle and shared information o More

by aap407
Recommend Dealer
Yes
Mar 10, 2020 -

Napleton's Auto Park of Urbana responded

Hi, we appreciate your positive review. Thank you for taking the time to let us know how we did. We hope to be of service to you again! We hope you have a great day!

March 07, 2020

A++++ Sam did a great job in helping me weigh my options. I appreciate his attention to detail and understanding that each person is different and has diffe More

by tschmidt86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2020 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help. Take care!

March 06, 2020

Going above and beyond the call of duty! Bruce went all out in helping us with our purchase, showing us how to use the fantastic features of the car. He exemplifies quality service! More

by lesliemcclin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2020 -

Napleton's Auto Park of Urbana responded

Leslie, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help. Take care!

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