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Napleton's Auto Park of Urbana
Urbana, IL
2,556 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,556 reviews
March 29, 2019
Great sales knowledge from Brad g They are always there for me today answer questions along the way and after the sale is done willing to get extra step great friendleness They are always there for me today answer questions along the way and after the sale is done willing to get extra step great friendleness More
by Steve1234
March 29, 2019
Brandon is great I loved working with Brandon! He was very helpful and accommodating. I will be recommending him to family and friends that are looking to buy a car! I loved working with Brandon! He was very helpful and accommodating. I will be recommending him to family and friends that are looking to buy a car! More
by Rebecca
Employees Worked With
Brandon Taylor
March 29, 2019
Great experience, exceptional staff! Sam Samet did a great job helping us get exactly what we needed. Answered all our questions and even pointed out things we hadn't considered. All arou Sam Samet did a great job helping us get exactly what we needed. Answered all our questions and even pointed out things we hadn't considered. All around, our experience at Napleton Urbana was so good we will definitely be coming back. More
by Blue shirt guy
March 28, 2019
ThanK you Jim! It was great working w/ Jim(Stevens). He took the initiative to help us, answering our questions with regards to the Pilot we came for. It was my firs It was great working w/ Jim(Stevens). He took the initiative to help us, answering our questions with regards to the Pilot we came for. It was my first time to buy a pre-owned car and Jim was up front with what maintenance coming up that I need to do. That all in all, I was comfortable with making a decision to buying the said vehicle. He also went extra mile for me by mailing the extra key I left behind. I will gladly recommend Jim to a friend who is on the market to buy a vehicle. Thank you Jim ! -Reina More
by queenbee123
Employees Worked With
Jim Stevens
March 28, 2019
Brandon Taylor is the absolute best! We made a “vip appointment” and were told to ask for a certain salesperson. We came in at the designated time and of course that person was not around We made a “vip appointment” and were told to ask for a certain salesperson. We came in at the designated time and of course that person was not around and it did not spread that anyone expected us. Not a great start. We were then introduced to BRANDON and he was thrilled to work with us. We knew we wanted a red or maroon Kia Sorento and had print outs of the 5 that were on the lot. We started with the one we thought we wanted and took that on a test drive. Brandon pointed out many of the different features and showed how to use them. After driving one we then changed our mind several times and drive two others. It took time to decide which one we wanted and Brandon was very patient. We finally determined the one we wanted and wrote up the paperwork. We decided to come back the next evening to pick it up. The next evening at our appointed time BRANDON was working with someone else and he went back and forth between the two of us. We finished the paperwork and waited for finance ( I Do not recall his name) and he went through our different options. He did not apply pressure. The we got to take possession of our Kia. Brandon went over all of the details very thoroughly. We drove away very pleased with our experience. Now, a week later, I received a voice mail from Brandon following up to see how everything was. Wow! That’s a first! Follow up! I highly recommend BRANDON as a salesperson at Napletons. We were truly blessed to have worked with him. Ask for him and if he is with someone else, wait for him because it will be worth your wait and you will not be disappointed! More
by Cindy D
Employees Worked With
Brandon Taylor
March 28, 2019
Wonderful experience! I came in to purchase my first pre-owned car with a fairly low budget. Anthony helped me every step of the way, and Napleton Toyota went the extra mil I came in to purchase my first pre-owned car with a fairly low budget. Anthony helped me every step of the way, and Napleton Toyota went the extra mile to beat my credit union’s financing past closing time. Thanks so much for all of your help! More
by madeemoiselle
March 28, 2019
Very great experience Chris helped me understand all the aspects of the car and was very knowledgable. He did not rush my decision making, but let me take my time to consid Chris helped me understand all the aspects of the car and was very knowledgable. He did not rush my decision making, but let me take my time to consider all the options I had. I had a great experience and would come here again. More
by appreciatedcustomer
March 28, 2019
Great experience Idris is honest and trustworthy. The car buying experience was too easy. He took the time to go over all the features an options. Thanks Idris is honest and trustworthy. The car buying experience was too easy. He took the time to go over all the features an options. Thanks More
by mackman1
March 28, 2019
Quick delivery! Idris is the best salesman I've ever worked with. He's very friendly and patient, always keeps me up to date with the status of my order without me ev Idris is the best salesman I've ever worked with. He's very friendly and patient, always keeps me up to date with the status of my order without me even asking. Everyone else at the dealership is really friendly as well, I would recommend doing business with them to everyone. Also I'm really impressed with the delivery speed, put down the order Feb 21 (for a factory order 2019 Golf R), and the car showed up Mar 25. More
by Duke
March 28, 2019
Overall Great Experience I had some problems buy a car before, but they went above and beyond to make sure I get great service. Woody really goes out of his way to make your e I had some problems buy a car before, but they went above and beyond to make sure I get great service. Woody really goes out of his way to make your experience with Napleton exemplary. More
by Mark1124
